South Tyneside and Sunderland NHS Foundation Trust
efficient and effective support service; o Undertaking the installation, configuration and deployment of Telecommunications equipment and software; o Maintain accurate and timely technical, ITservicemanagement and asset records as well as undertaking asset audit where required, o Respond to and fulfil users service requests submitted via the ITServicemore »
the phone system and aids call management in line with service SLAs To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool. To accurately log all relevant incident/service request and request for change details in accordance with service specific documented procedures. To allocate categorisation more »
support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice ITservicemanagement or another leading ITSM tool. Software applications support Intune including Autopilot laptop provisioning. Apple iPhone/iPad enrolment Understanding/Awareness of ITIL support more »
Grimsby, South Humberside, North East, United Kingdom
Lincolnshire Housing Partnership
desirable as a Digital Support Analyst. Experience working in a housing related organisation Experience of Housing Management Systems ITIL v3 Foundation Certificate in ITServiceManagement certification Experience in Door Access systems Service Desk Institute Service Desk Analyst certification Career Progression At LHP, we are committed to investing in the more »