Workforce Planning Support Analyst
Newcastle upon Tyne, United Kingdom
North East Ambulance Service NHS Foundation Trust
will also be responsible for providing insights on actual performance vs forecast, working closely with colleagues within the workforce planning team, and using this analysis to build recommendations around future performance. Your expertise across a multi-site, multi-skilled environment will be essential to support the Trust in delivering … daily basis. The role will bear responsibility for escalations in poor performance or business continuity situations and will maintain the daily action log for analysis when required. The current rota pattern involved working until 1am and also some weekends. About us We employ 3,500 staff in 63 locations … data analysis. ECDL Experience Essential Awareness of core concepts of contact centre planning including: Service level and intra-day management Knowledge or experience of statistical analysis. Desirable Experience of planning/Intraday Management within a contact centre environment Experience of analysis and reporting of contact centre performance. Disclosure more »
Employment Type: Permanent
Salary: £25147.00 - £27596.00 a year
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