1 to 5 of 5 Support Analyst Jobs in the North East

2nd Line Support Analyst - Bath - £25,000-£28,000 Market leading data analytics firm, based in Bath are looking for 2nd line support analyst. Core responsibilities: Dealing with queries coming from the 1st line team Monitor incoming Tickets via the support Portal and those raise via … environment, in-line with SLAs and KPIs Comfortable in analsysing workload with managers Being happy with onsite work For more information on this IT Support Engineer, please contact: ben @ jiyuconsulting .co. uk or call me on (phone number removed) 2nd Line Support Analyst - Bath more »

The Support Analyst Apprentice role is to provide assistance to customers on issues within the trade component of the system as this has a direct impact on their business. Business operations that the K8 system supports include sales, buying, inventory control, warehousing, delivery management and data analytics, to … name a few. Role Key Responsibilities: Support customers with problems and queries relating to the KCS application software Accurately resolve problems using investigative and analytical skills Identify and replicate problems that require a software change by Development Work as part of the Support team Work with other departments … undertaken Regularly updating customers regarding the status of their calls Effectively handling complaints and call escalation requests form customers Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests Continually more »

Job summary An exciting opportunity has arisen to work in our Emergency Operations Centre (EOC), based at Ambulance Headquarters - Newcastle, as a Workforce Planning Support Analyst. 1 x Permanent As a member of the Workforce Scheduling and Planning Team, the post holder will provide vital support to the … team, and using this analysis to build recommendations around future performance. Your expertise across a multi-site, multi-skilled environment will be essential to support the Trust in delivering to stretching standards and targets all designed to ensure patient safety. Main duties of the job As a member of … the Workforce Scheduling and Planning Team, the post holder will provide vital support to the Workforce Planning Analysts (Scheduling and Forecasting) to enable successful delivery of service across all work streams, this includes but is not limited to, 999, 111, Patient Transport Services and the Integrated Urgent Care Clinical more »

TrueNorth are working exclusively with a household name who are looking to add to the application support team, this is a growth role as the previous team member was promoted! We're looking for someone that can cover 1st and 2nd line queries from the organisations colleagues, focussed solely … who will exhaust all available options to solve a problem. Key Skills and Experience Requires: Commercial experience of 1st Line/Level 1 Application Support Solutions focussed Excellent problem solving Proactive Excellent communication and relationship building Beneficial (but not essential): Experience with ERP applications 2nd Line/Level … Application Support We have a starting salary of up to £35k dependant on experience, plus and excellent bonus and benefits package. The role will be hybrid working after probation (3 months), on a 3 days in 2 days remote pattern, there are great transport links and parking on site. more »

and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Internal IT Support, then get ready to join our company! We have many hardworking and dedicated peers that would love for you to work with them. We … grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team. Day-to-Day Responsibilities Provide technical support and guidance to resolve users computer hardware and software problems Communicates with users via Phone, Teams, Email and/or a support ticketing … best practices: makes recommendations for new software and hardware that could benefit the UK&I Drafts or revises user training procedures Maintains logs of support services provided in ServiceNow Managing stock levels of DWS equipment Work closely with colleagues, developers, testers and a wide variety of end user to more »