Business Analyst (Discovery)
- Location
- Newcastle upon Tyne, England, United Kingdom
source data, broken links and deadlines that fall short of agreed service standards. Develop personas, user journeys, use cases, user stories and acceptance criteria. Maintain traceability between problems, requirements, prototype features and findings. Support prototype testing, capture structured feedback and assess whether the options solve … BPMN, SIPOC, value-stream mapping or service blueprints. Ability to gather requirements from operational, content, product and technical stakeholders. Experience writing user stories, acceptance criteria, business rules, functional requirements and traceability artefacts. Strong analytical skills, including the ability to distinguish symptoms from root causes. Experience supporting prototype ...