in providing first, second and third line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; ConfigurationManagement including remote support Desirable Previous experience in a supervisory role Attributes Essential Excellent communication and interpersonal skills with a customer focus Good … organisational and time management skills with ability to prioritise workload to reflect competing demands of a multi-disciplinary environment Ability to analyse situations/information to identify and resolve a range of problems Other requirements Essential Ability to undertake shift working including out-of- hours, weekend and Public Holidays more »
ideally experience of SAP, however, service acceptance around any other large scale applications considered Desirable: ITIL Practitioner Experience of use of industrial strength CMDBs (ConfigurationManagement Database) and their application (e.g. ServiceNow) Familiarity with the generation of Service Acceptance Checklists and Service Design Packs and Operational readiness reviews more »
efficiency through methods, process and other capability improvements. ? Support and build strong relationships between wider stakeholders including (but not limited to) CVE, Chief Engineer, ConfigurationManagement and Local Programmes Team to enable a satisfactory design solution, and implementation on the aircraft that supports airworthiness type cert and configurationmore »
Work on L2 and L3 incidents and report progress Update systems with progress on incidents Work with third parties to resolve incidents Update config management and knowledge management databases Support path to live release management and deployment Required Technical and Professional Expertise Able to configure and Support … no future plans to do so. Preferred Technical and Professional Expertise Functional and techncial knowledge in Oracle Cloud Solutions, HCM Payroll Technical (Fast formula) • Configuration of HCM Payroll (Fast formulas) • Configuration of OOTB reporting tools OTBI, FRC and knowledge of standard reports • Technical knowledge of Payroll • Preparation of … functional specs for integration and reports • Experience of Level 2 and 3 support • Change management and enhancement deployment from test to production more »