L1 Support Engineer
Warrington, England, United Kingdom
Tata Consultancy Services
you passionate about identifying problems, analyzing the situation, and making appropriate recommendations/decisions? Join us as an L1 Support Engineer! Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support … meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. access to endless learning opportunities. and … for handling, understanding, acknowledging, categorizing, and resolving the user tickets. Key Responsibilities: Own queue management – Timely case acceptance & acknowledgement, categorization, resolution, and reassignment. Handle IT incidents and requests received & handle escalation matrix between support teams. Create knowledge articles for troubleshooting & search the knowledge base for incident resolution procedure. Ensure more »
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