1 to 11 of 11 ITSM Jobs in the North West with Remote Work Options

ll be responsible for handling internal IT issues and day-to-day requests at our Manchester office, working through tickets and requests in our ITSM platform (Hornbill) and assisting colleagues with technical escalations. You’ll identify and carry out maintenance and remediation activities on a wide range of devices – including more »

understanding the business impact and assisting in resolving incidents, issues, and queries. What skills, knowledge and experience will you need? Previous experience of IT Service Management including: Knowledge of a Service Management Framework e.g. ITIL Demonstrable experience of independently supporting and maintaining an application which records, tracks, and controls complex more »

a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »

and utilize all available resources to identify the best solutions for customer needs. Skills/Experience ServiceNow Certifications: System Administrator, Certified Implementation Specialist in ITSM, and other areas would be useful. Extensive experience in ServiceNow implementation, including deep knowledge of its functionality, database structure, developer APIs, development tools, and techniques. more »

or a similar position. Implementing ServiceNow processes and functions. Java, Javascript, Web Services, AJAX, XML, Web applications, networks, protocols, and email. Relational Databases. IT service management, service desk and change & problem management processes. A unique opportunity to work in a technology-focused insurance company in the heart of Manchester. Cornwallis more »

environment Excellent background running CAB meetings (Standard Change/Emergency Change/etc.) Expertise delivering process improvement from assessment of needs Good knowledge managing ITSM Tools (ServiceNow/FreshDesk/etc.) Stakeholder management at varying levels of seniority with the ability to present Excellent documentation and reporting skills The Benefits more »

support both their internal operations and those of their clients. The Role The ideal candidate would be someone who has recent experience working with ITSM tools or other large Enterprise systems, undertaking functional testing and the creation of user-facing documentation. The primary objective for this role is to ensure more »

developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like more »

you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »

opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business. … modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for CMDB Installing …/Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job more »

is a given - professionally and personally - so our colleagues can thrive. The Service Now Systems Specialist ensures the proper functioning of applications - especially ServiceNow ITSM - used by Charterhouse. You will need to co-ordinate with business analysts and 3rd party support or development teams to agree work required as well … changes take their feedback into account, and that they are kept informed of change roadmaps Essential Administration or super-user experience of Service Now ITSM and CRM. Proven experience of managing data via Excel Excellent customer service skills Ability to logically diagnose and help resolve issues Positive, proactive ‘can do more »