Infrastructure Engineer
york, yorkshire and the humber, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
VetPartners Limited
change and improving processes within the VetPartners IT Operations team. Owning escalations as the subject matter expert for BAU tickets escalated from 1st / 2nd line teams Resolving complex tickets across all hardware & software platforms at a 3rd line level Taking ownership of complex and technically challenging issues … with the ability to produce RCA documentation upon resolution Manage and maintain the various tool sets and solutions around security / mail hygiene / backups Manage 3rd party vendors to drive fault resolution and change on software / hardware issues Manage multiple managed service … providers to drive fault resolution and change on hardware / software / cloud solutions Documenting fixes – you will enjoy building a Knowledge Base to share between colleagues Support the projects team with infrastructure support and project delivery using your specialist skill set Proactive monitoring and maintenance more »
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