Amazon Connect Solutions Architect
newcastle-upon-tyne, tyne and wear, north east england, united kingdom
EPAM Systems
As an Amazon Connect Solutions Architect, your deep knowledge of Amazon Connect and cloud platforms will be at the forefront of helping EPAM's clients modernize their customer interaction systems. You will work directly with enterprise clients to craft tailor-made solutions that align with their business goals, leveraging cutting-edge AWS technologies. This is an … a dynamic, forward-thinking team where your expertise will drive positive change and customer engagement at scale. Responsibilities Collaborate with clients to understand their business needs and define Amazon Connect solutions tailored to their requirements Design end-to-end architectures for contact center solutions, integrating third-party tools and AWS services to enhance system functionality Lead technical workshops … Strong expertise in Amazon Connect architecture and implementation, including hands-on experience in designing customer contact center solutions Deep understanding of AWS services such as Lambda, DynamoDB, S3, API Gateway and CloudFormation Proven ability to integrate Amazon Connect with third-party applications and systems through APIs Solid grasp of contact center workflows, customer interaction strategies More ❯
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