Manchester, North West, United Kingdom Hybrid / WFH Options
Evolution Money
cross functional teams and management. Provide technical advice to the rest of the team. Explain technical concepts and the underlying principles to solutions during customer engagements. Prioritise and effectively manage your time effectively. Qualifications (minimum): Previous experience leading a software engineering team 5 years experience as a software engineer more »
North Shields, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
NRG
Job Title: Customer Account Manager Location: North Shields Salary: £40,000 - £45,000 Hybrid working My client, a SAAS platform within the information security sector, are looking for a Customer Account Manager to join them in their North Shields office on a hybrid basis. Role As the Customer … need strong commercial and financial acumen and excellent administrative skills. This role will a specific focus on improving Net Revenue Retention (NRR) through strategic customer relationship building, customer subscription management, financial oversight, and process implementation. The ideal candidate will also be able to manage all financial administration related … to customer subscriptions. Responsibilities Customer Relationship Management: Act as the primary point of contact for a portfolio of key accounts. Net Revenue Retention (NRR) Target: responsible for all customer account renewal, churn and expansion. Collaboration with Finance & Sales : In order to ensure seamless communication regarding customermore »
Blackburn, Lancashire, United Kingdom Hybrid / WFH Options
DCS Recruitment Limited
in your career? DCS Tech is excited to partner with a leading Motor Finance company searching for a Head of CRM to drive their customerengagement strategy. This is a chance to make your mark in a fast-growing sector, where you'll be crucial in enhancing customer … ll Do: Craft and Execute Winning CRM Strategies : Develop and implement dynamic CRM strategies that increase conversion rates and boost both new acquisitions and customer retention . Lead a Growing Team : Mentor and inspire a small CRM team, with the opportunity to scale as the business grows. You'll … teams across marketing, content, and product to design, launch, and manage successful CRM campaigns. Leverage Data & Insights : Analyze CRM activities, focusing on performance and customer insights to continuously improve the customer journey. Boost Customer Lifetime Value : Develop strategies that increase Customer Lifetime Value (LCV) , building stronger more »
Chester Le Street, County Durham, North East, United Kingdom Hybrid / WFH Options
Voyage Care Ltd
is essential PART TIME (3 days per week) - FIXED TERM Contract for 18 Months Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish … role is hybrid but with travel across the UK (main focus on North England/Scotland) including some overnight stays. Responsibilities of the role: CustomerEngagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process. Data Management: Manage and prepare more »
Employment Type: Permanent, Part Time, Work From Home
Manchester Area, United Kingdom Hybrid / WFH Options
Burns Sheehan
Customer Support Engineer | £35,000 (Flex) | Hybrid Working (Manchester) 🚀 Here at Burns Sheehan, we have exclusively partnered with a dynamic and exciting Start-Up/Scale-Up working within the Telecoms and CustomerEngagement Platform sector who are looking for x3 Customer Support Engineers to join … their ever-growing team. These roles have come about as they have been making recent internal promotions so they need those 2nd Line Customer Support Engineer to come in and help support the function as the business grows. With consistent growth over the past five years and significant recent … including Live Chat, Chatbots, WhatsApp, and Facebook Messenger. Responsibilities Include: 💻 👉 Troubleshooting and resolving 2nd Line issues within the company's SaaS platform. 👉 Providing exceptional customer service and communication. 👉 Utilizing your SaaS and SQL/database experience to solve complex problems. Sound Interesting? If you are in a customermore »
Tyne And Wear, England, United Kingdom Hybrid / WFH Options
Nigel Wright Recruitment
strategic role is pivotal as the organisation continues its ambitious expansion plans. With a significant store presence, they have invested heavily into driving outstanding customer experience across all touchpoints in their business. The CTO will lead the technology strategy, ensuring it aligns with the company’s vision and objectives. … systems are robust, scalable, and aligned with strategic goals. This role demands a collaborative leader who can leverage technology to enhance business efficiency, improve customer experiences, and foster innovation. Key Responsibilities Technology Strategy: Define and implement the company’s technology strategy, ensuring alignment with business objectives. Stakeholder Engagement … strategy to drive business KPIs and provide visibility to the main board. Digital Transformation: Oversee digital transformation initiatives, enhancing online platforms, mobile applications, and customer engagement. System Development: Manage the development and maintenance of core IT infrastructure, CRM systems, booking platforms, and data management systems. Cybersecurity: Ensure robust cybersecurity more »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Michael Page
in either their Leeds or Bristol offices, and the position will involve developing high quality and SEO optimised content that enhances brand visibility and customer engagement. Client Details Our client is a fast growing deep tech company, with offices in Leeds and Bristol. With an ambitious and growing marketing … and make necessary adjustments. Collaborate with sales and marketing teams to align content with business goals. Ensure all content aligns with brand guidelines and customerengagement strategies. Manage content distribution across various channels to reach the target audience. Stay updated with industry trends and incorporate them into content more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
and translate them into technically sound solutions within Braze. Collaboration with wider business areas including Product, Data and App teams to develop solutions for customer integrated approaches for CRM marketing. Implement and optimise data integrations between Braze and various data sources, ensuring data integrity and accuracy. Develop and optimize … and resolve technical issues, troubleshoot problems, and provide technical support to internal stakeholders. Analyse deliverability performance data and provide insights and actions to optimise customerengagement strategies. Contribute to the development and documentation of Braze-related processes and protocols. What you will need: Proven experience as a CRM … web services, and data integration techniques. Strong experience with HTML, CSS, and JavaScript for email and web template development. Strong understanding of CRM principles, customer journey mapping, and omnichannel marketing strategies. Proficient in SQL and comfortable working with large datasets and data manipulation. Proficient in analytical and problem-solving more »