1 to 25 of 141 Customer Experience Jobs in the North of England

tangible impact. We're on the lookout for a digital marketing professional ready to take the next step in their career. With several years experience in Affiliate Marketing or Paid Search, whether from an agency or in-house background, are encouraged to apply. Success in this role hinges on … and insights in digital marketing and use these to optimise spend and performance Use a range of analytics tools to evaluate end-to-end customer experience across multiple channels and customer touch points Input ideas towards our digital marketing testing plan and drive incremental growth with our … digital marketing agency Who are we looking for? Experience in Paid Search and/or Affiliate Marketing for a Lead Gen company Experience analysing performance in GA4 and Google Ads and AWIN Experience managing budgets Degree level qualified in relevant subject Able to manage multiple tasks and more »

training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We more »

pivotal role in their ongoing success. This is a standout chance to make your mark within a globally recognised brand known for its innovation, customer focus, and dynamic work culture. What You'll Bring to the Table: Experience and Passion: With at least 2 years of B2C CRM … experience, you're adept at executing strategies, segmentation, A/B testing, and driving engagement. Your background in ecommerce positions you perfectly to understand and enhance the customer journey. Technical Savvy: Your familiarity with GA4 and Salesforce Marketing Cloud sets you apart, enabling you to leverage these platforms … outcomes to inform decisions and strategies is where you excel. Why This Role? Impact: As a CRM Executive, your work directly contributes to enhancing customer experiences and driving success in a digital-first world. Growth: Beyond a competitive salary and generous benefits, you'll find opportunities for professional development more »

your role? An opportunity has arisen to join a leading Security systems Company as a Service engineer covering Manchester and the surrounding areas. Previous experience of working with Security systems such as C-Cure is preferable but is certainly not essential as our client offers a world-class training … programme and personalised development plant for EVERY employee. Our client's customer base includes some of the world's most recognisable brands, and the customer experience is front and centre to everything that they do. Our client has an outstanding, positive culture, which is why candidates regularly more »

an abundance of talent in Engineering, UX, Digital Analytics and Data. They have a range of squads looking at Marketplace, eCommerce as well as Customer Experiences, with in excess of 50m unique visitors to the site every year. Essential Skills: At least three years working within the delivery of … UX, Analytics) People-focused mindset; you should be someone who enjoys getting the most out of people and get satisfaction from progress Practical Agile experience, and comfortability with multiple methodologies (Scrum, Kanban, Lean, etc) Excellent stakeholder management skills – you should be able to have the hard conversations just as … to hold a conversation around backend services or APIs, for example (not essential, by any means). Understanding of eCommerce journeys or payment gateways Experience managing project budgets effectively In return, you’ll get the opportunity to work with an awesome business who are really going places. Salary is more »

much that means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. Sofology benefits Plenty of opportunities to learn & grow. 30% discount across the … of our solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... … Our ideal candidate for the Senior UX designer role possesses extensive experience in eCommerce UX, particularly within businesses with a strong brand presence. They should be adept in Figma and other design tools, demonstrating a proactive approach in driving industry trends forward. Their skill set should include proficiency in more »

Control Centre Team Leader Location: Barnsley, S75 1JN Salary: £32,420 to £34,920 (depending on experience) Role Type: Permanent, 37 hours per week (Monday to Friday) Benefits: 25 days annual leave plus bank holidays, annual bonus scheme, paid birthday day off, Westfield health cashback plan, generous pension scheme … ensure efficient resource allocation, timely project execution and compliance with regulatory standards, as well as adherence to our SLAs. Your passion for delivering excellent customer service will ensure each interaction results in a positive customer experience, no matter how small or complex the initial contact. In this … Managing ensuring that you are proactively identifying, assessing, and mitigating risks to provide a continues and reliable water supply for customers What Youll Bring: Experience of working collaboratively and cross-functionally to drive performance to meet targets Successful line management experience through inclusive and supportive leadership A high more »

description: Water Utility Company based in Yorkshire region of England. Job description: Telemetry Engineer Salary & Benefits : £36,469 - £45,811 per annum dependant on experience, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, bank … specifications. To provide a support function to technical leads in validation of?solutions and services?designed to meet the business requirements in terms of customer experience, performance, security, scalability, reliability, disaster recovery and within financial constraints. Demonstrate awareness of?strategic plans (up to a?5 year?view) Perform … engineering & IT process throughout the project delivery lifecycle. Adhering to technical standards. Supporting delivery of services that are: What skills & qualifications you will need: Experience?in?building and supporting Telemetry solutions and?services against challenging business targets, in one of the following technical disciplines: Remote Telemetry Units and communications. more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing information. Role Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment Advising customers on electric car ownership inclduing EV Grants Recognising and dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … Customer service specialist Level 3: Sales qualification, (City and Guilds Level 2 certificates in principles of sales) Emergency first aid at work Understanding electric vehicles Advanced electrification Kia product knowledge A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities more »

with a financial awareness and ability to work to budgets. You will maintain a working knowledge of disciplinary and capability procedures and finally, demonstrate experience of a similar role in a construction environment. Whats in it for you We offer a rewarding salary that is tailored to your skills … partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward. We are proud to more »

vouchers and other fantastic deals The person What you will need to bring to the role: * Great communication skills - both verbal and written * Established experience in a customer focused environment where you can demonstrate exceptional customer support skills * Ability to follow, understand multiple and complex processes * Problem … the initiative and be keen to embrace new training opportunities * Time management - working effectively towards targets Desirable Skills: * SAP/C4C/Ticket Management experience * Environmental Supports/Waste Management/Recycling experience Job description This is no ordinary customer service role, and our people are our … growth, we are looking to recruit proactive and enthusiastic team members who focus on providing excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The more »

issues of “undelivered” & “delivery disputed” parcels that have impacted the customer journey. You will do this by using a dashboard created by our CX team that will highlight any problems that need to be resolved on the same day so the parcel connects to the courier and prevents any … issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution … to the CX team to communicate to the end customer. Ensure that all available systems are used to their full potential and all avenues are explored to resolve every parcel enquiry and that all information, scanning in particular, is updated for every stage of the parcel journey. Escalate any abnormal more »

much that means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. Sofology benefits Plenty of opportunities to learn & grow. 30% discount across the … of our solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... … Our ideal candidate for the Senior UX designer role possesses extensive experience in eCommerce UX, particularly within businesses with a strong brand presence. They should be adept in Figma and other design tools, demonstrating a proactive approach in driving industry trends forward. Their skill set should include proficiency in more »

Team and using data to enhance product merchandising, search engine optimisation and on-site content. Continuous testing of the websites to ensure a frictionless customer experience. Regular auditing and maintenance of the stores to ensure high performance and conversion. Analysing data from Google Analytics and 1st party sources to … Helping maintain several affiliate networks using Awin through third party management. Key skills we need: Extensive knowledge of Ecommerce platforms. A high level of experience with GA4, including some experience with implementations and the Data Layer. A high level of experience with reporting and Business Intelligence tools … on-site content affects Search Engine Optimisation. The ability to use data to drive decision-making, including Google Sheets and Microsoft Excel skills and experience with analytics platforms. more »

the successful delivery of the design, engineering, and environmental services. This is a strategic leadership role, suiting someone with design and build understanding and experience with a passion to continue to develop the team as a centre of excellence for innovation and technical authority. The team form a central … pillar of the Avove offering of agile, expert and responsible engagement with our blue-chip customer base, where we focus totally on a solutions-based approach to solving our customer challenges, whilst leading on viewing all that we do through a practical lens on ESG. This role will … role will report into the Business Operations Director. The role has 5 direct reports and 100+ indirect reports. About you You will have extensive experience working in a design and build leadership roles, experience within the water sector is not essential as you will have a team of more »

June We have an exciting opportunity for a Planning and Dispatch Agent reporting to the Planning & Dispatch Team Leader for Operational Planning within our Customer business unit. You'll be part of a highly motivated team who are committed to our internal and external customers and are skilled in … the intricacies of their discipline. We are a forward planning and real time function, and our priority is ensuring that we are meeting our customer promise and are always there when our engineers and customers need us. Key accountabilities of what you will be up and purpose of the … role! Work closely with Engineers and Customer Delivery Managers to drive efficient working with use of specialised planning and dispatch systems Proactively identify any operational and regulatory risks, escalating as appropriate. identifying appropriate resolution for complex issues and communications directly with your colleagues and customers where required Regularly review more »

Full Time | Monday to Friday - 8.30am to 5pm with an hour for lunch | This is office-based only | £30,000 - £40,000 depending on experience Do not miss this unique opportunity, to work at a fast-growing online business! Established in 2004, our client has emerged as a leading … in this role, you will be well-versed in all things related to e-commerce, have strong analytic skills, be data-driven and have experience with developing and leading digital marketing campaigns. You will be tech-savvy and intuitive with a proactive hands-on mindset with great ideas to … reinforce the website's already excellent online presence. Are you the right person for the job? A proven track record of generating results Experience managing and communicating with external agencies Experience in implementing SEO strategies Strong understanding of current online marketing concepts, strategies and best practices Experience more »

a Digital and Ecommerce Marketing Manager to join our diverse and inclusive marketing team, stepping into a role that's central to enhancing our customer digital experiences and shaping innovative marketing and ecommerce strategies. Your experience with organic and paid search, SEO, and PPC will be crucial as … oversee digital strategies. With a focus on budget management and interest in emerging technologies, you'll collaborate closely with internal and external stakeholders, boost customer database growth, and negotiate compelling strategies with our senior leadership team. Your role will involve staying ahead of digital trends, adeptly negotiating requirements, managing … written communication, meticulous attention to detail, and the ability to prioritise and execute tasks within tight deadlines. You will demonstrate a developed understanding of CX and UX, possibly from a background in B2Binbound marketing. If you are experienced in a digital marketing environment, have experience managing teams and third more »

An experienced Telecoms Engineer with relevant experience is needed to join our team at IPEX, a leading telecoms provider based in Manchester, on a full-time basis. The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and assisting in the development … our customers and suppliers, liaising in a pleasant manner and providing clear and accurate information always Providing technical support to our Service team Troubleshoot customer issues on time Assisting with 1st, 2nd and 3rd line issues Assisting the Operations teams, provisioning and installing new systems, conducting site surveys, general … porting, system training, creating and delivering training guides and videos with new starters Liaising with Suppliers as and when required to assist in resolving customer issues and carrying out relevant testing as per their recommendations Identify and escalate issues to the appropriate personnel Monitor customer feedback and provide more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of … Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several more »

become the go-to expert for specific product portfolios within the healthcare sector. Your role will involve managing products throughout their lifecycle, providing exceptional customer support, and delivering solutions that meet and exceed customer expectations. You will be integral to ensuring our products are maintained, improved, and supported … presentations at exhibitions, workshops, seminars, and trade shows. Deliver comprehensive product training and guidance, both online and in person. Collaborate across departments to ensure customer satisfaction. Provide analytical data to support product management, engineering, and project teams. Travel internationally (4-6 times per year) to support global distributors. Success … Metrics: Achieving personal and departmental objectives. Meeting or exceeding unit sales performance and customer experience KPIs. Effective teamwork within the Category Management team. What We're Looking For: A degree or higher in Electrical Engineering or a related field. Experience in biomedical or clinical engineering is a more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

identify commercial opportunities along with commercial threats by legislative change You will lead from the front, coach mentor and develop your team to be customer centric and deliver the best customer experience Support cross functional departments in delivery first class service; products and technical knowledge Elevation are … be Degree educated with a Bachelors in Science Skilled in lean six sigma with qualifications to match Chartership or fellow membership highly desired Previous experience working within a Technical lead, management, research capacity, gained whilst working for a chemical manufacturer or as near to Strong leadership skills, with the more »

web, email, social and retail channels. This role will suit someone who is passionate about copywriting and loves using new technology to enhance the customer experience. You will be a key member of the brand team, embodying our customer through tone of voice and copy, and will have … brand and products to life! Bonus & Benefits you will receive as our Product & SEO Copywriter: £25,000 to £30,000 per annum dependent on experience Generous Staff Discount Free on-site parking Holiday Entitlement (Increases with service) Company Contribution Pension Access to RetailTRUST (Wellbeing Support) Access to RetailCURE (Financial … the copy and content workload, feeding back into the campaign team regularly and managing expectations. About you A minimum of 2 years product copywriting experience, ideally in Fashion, beauty or lifestyle sectors, freelance or in house Experience using AI tools to develop brand tone of voice Blog writing more »

note the role will be based at Shiremoor until April 2024 when the role will relocate to Sunderland. We are looking for call centre customer advisors to take predominately inbound calls for one of our prestigious clients. Our client offers an excellent work environment with ongoing training and development … they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team. Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a … high quality standard of delivery. Experience of working in a customer service environment is essential; this doesn't necessarily mean you've worked in a call centre before. Opportunities and excellent training will be given to those without call centre experience. However good IT literacy is essential, especially more »