1 to 2 of 2 Knowledge Management Jobs in the North of England with Remote Work Options

phone or table Acting as first line IT support for any internal issues our staff have Raising tickets and seeing them through to completion Knowledge Management: You'll be referring to and creating knowledge base articles to improve processes and help users resolve common IT issues independently … for their incidents and requests, providing exceptional customer service and ensuring users are informed and satisfied Administrative Duties: Complete administrative duties related to asset management and peripheral stock to ensure that our IT resources are well-maintained and available when needed Maintaining our CRM system and supporting updates on more »

prioritize incoming support tickets, ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver … services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. AZ-104: Microsoft Azure Administrator certification. Experience/knowledge of DevOps tools and methodologies would be highly beneficial (Terraform, Bicep, AKS) Excellent problem-solving skills and attention to detail. Effective communication and customer more »