Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Circle Group
IT ServiceDeskManager - Newcastle IT ServiceDeskManager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT servicedesk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT ServiceDesk Team Leader or Manager/Senior ServiceDesk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This is a fantastic role for one of Newcastle's leading companies. You shall join a medium-sized IT team. As the IT Helpdesk Managermore »
client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a ServiceDesk Manger to add to their team. As the IT ServiceDeskManager, you will play a pivotal role in … orchestrating and elevating our IT support operations. You will be at the helm of a dedicated servicedesk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline … processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and more »
ServiceDeskManager The IT ServiceDesk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT ServiceDeskManager is responsible for the effective management of the IT ServiceDesk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged, responded to … and resolved within SLA. Working with the IT Service Design and Operations Manager to monitor service performance and drive continuous service improvement. Deliver effective fulfilment of service requests to SLA's. Coach and mentor the team including resource management with a view to exceeding customer more »
Job Title: ServiceDeskManager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a ServiceDeskManager who … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, ServiceDeskManager In Technology Group Ltd more »