51 to 67 of 67 Service Management Jobs in the North of England

required or must be willing to obtain one. Summary: The Senior ICT Technician will provide customer-focused ICT support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels. Systems & Facilities: Mixed Microsoft and Apple domain ~800 HP laptops … SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless catering Key Responsibilities: Provide first and second-line technical support in a Service Desk environment Manage incidents assigned to second-line support within agreed SLA Escalate unresolved incidents and report third-party service requirements Record and … update problems in the Service Management Systems (SMS) Support Service Manager with status updates and additional duties as required Ensure compliance with security requirements and Change Control Procedure Monitor call queues and ensure SLA compliance Make recommendations for service and performance improvements Key Requirements: Proficiency in more »

in technical configuration and development of the ServiceNow toolset. Responsibilities: Building solutions and processes that meet the needs of our customers. Support maintenance, continual service improvement, and new requirements. Create design specifications based on out-of-the-box functionality and user needs. Running the Hartree Centre ServiceNow portal ensuring … and implementation) using several technical skills such as HTML, XML, JavaScript/AJAX, Angular J, Bootstrap, Integrations, web services, SOAP, email, MID, etc. Collaborate, service support and share experiences. Proactively keeps ServiceNow skills current. Development process optimisation. Benefits: UKRI recognises and values employees as individuals and aim to provide … with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, Events/Actions etc.) Working experience with ServiceNow module implementation and support, ServiceNow IT Service Management (ITSM), ServiceNow Customer Service Management (CSM). Experience configuring workflows using standard methodology. Solid understanding of technical components such as more »

all your pharmaceutical knowledge whilst gaining new skills that are easily transferable. You will work with the Accountable Pharmacists, to support the aseptic dispensing service, maximising efficiency, and product quality. You will support the Accountable Pharmacists in setting up the newly built ATMP facility for the preparation of innovative … 8a - Extensive experience in hospital pharmacy: -Aseptic services Band 8a - Sound understanding of the principles of Oncology/haematology Band 8a - Evidence of delivering service improvements. Band 8a - Working knowledge of current GMP and QAAPS standards and legislation. Band 8a - Enhanced knowledge of Good Clinical Practice and experience of … and validation/checking requirements. Further Training Essential Working knowledge of environmental monitoring procedures and QA documentation relating to aseptic production & GMP. Desirable Aseptic service management course attendance, such as the Aseptic Service for Managers course (Manchester University) or equivalent. Leadership or management qualification. Special Skills more »

Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff root cause. Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues. Desirable Experience of healthcare environments. Proven experience in the development of … technical support environment with evidence of continued professional development. Experience of maintaining and supporting computer systems and applications. Desirable ITIL Foundation Certificate in IT Service Management. Customer Service Qualifications or training. Training and experience of data analysis. Special Skills and Knowledge Essential Demonstrable skills in the use of … implementations. Experience of healthcare environments. Proven experience in the development of computer based solutions. Experience of working within systems development environments. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

Clinical Applications to join our ever evolving Systems team. As a Senior member of the systems team you will play a vital role in management and leadership and take ownership of and be reposnsible for the administration, configuration/development and support for one or more of the Trust … services. You will be expected to influence decision-making within divisions and corporate departments as well as within Health Informatics. The role has line management responsibilities and as such you will be resoponsible for staff management, supervision and mentoring. About us If you are being interviewed you must … Systems, Software engineering , Computer Science or a related subject or relative equivalent experience. Evidence of continuous professional development. Desirable ITIL Foundation Certificate in IT Service Management. Experience Essential In depth experience of managing or designing, configuring and supporting application systems. Experience of working in an IT/technical environment more »

technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about more »

the delivery of digital services for connected roads, smart cities and future. I am looking for a graduate that would be interested in project management, thought leadership, consultancy, design, testing, commissioning and supervision, applied across the full lifecycle of digital projects. Role Digital Graduate, ideally based in the Birmingham … a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation more »

IT Asset Manager Barton-Upon-Humber £50k package + good benefits 5 days on-site every week Do you have IT procurement and asset management experience, and are you seeking a new job in Barton-upon-Humber? Deerfoot IT Recruitment is helping a collaborative company recruit an IT Procurement … and IT Asset Manager, you will be responsible for managing the procurement of IT equipment, software, and services, as well as overseeing the lifecycle management of IT assets. In your first few weeks in this IT Procurement and IT Asset Manager role, you can expect to: Develop and implement … deals while ensuring quality and compliance with company standards Oversee the entire lifecycle of IT assets from acquisition to disposal Ensure accurate tracking and management of assets. To apply for this IT Procurement & IT Asset Manager role, your soft skills, expertise and experience should include: Excellent negotiation and vendor more »

of Job Digital Workplace Analyst/2nd Line Support Analyst The Digital Workplace team are the main team responsible for managing user incidents and service requests relating to the digital workplace environment (laptop/desktop, mobile, user management, printing, audio-visual/teleconferencing) including providing technical support for … offices and sites. The role of the Digital Workplace Analyst is to provide remote and on-site assistance to IT service users, acting as the main point of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of timely and quality … end-user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT Service Delivery • Provide remote and desk-side support and assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the IT more »

you complete an IT systems and networking Azure Cloud Support Specialist - Level 3 Information Communications Technician Apprenticeship. Key responsibility: Providing outstanding support and customer service to all B&FC stakeholders. Role Principal Duties: Triaging incoming incidents, requests, changes and problems in the IT service management system, ensuring … employees and students in a first and second-line capacity Resolving IT incidents Conducting standard IT changes Conducting proactive and reactive maintenance, including asset management audits To ensure that IT security implications are fully prioritised, whether arising via BAU, incidents, service requests, or planned changes Assisting with IT more »

our dynamic IT division. This role will be pivotal in managing the procurement of IT equipment, software, and services, while also overseeing the lifecycle management of IT assets. The ideal candidate will possess a strong background in IT procurement, asset management, and vendor relations. Key Responsibilities: Procurement Management … strategies for IT equipment, software, and services. Engage in negotiations with suppliers to secure cost-effective deals without compromising on quality and compliance. Asset Management: Oversee the entire lifecycle of IT assets, from acquisition to disposal. Ensure accurate tracking and effective management of assets throughout their lifecycle. Vendor … Management: Foster and maintain robust relationships with IT vendors and service providers. Manage contracts and Service Level Agreements (SLAs) to ensure vendors consistently meet or exceed expectations. Compliance and Reporting: Collaborate closely with IT Security & Data Protection teams to ensure all IT procurement activities adhere to internal more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »

challenges, ensuring they're tackled efficiently and effectively. We're Looking For: Someone who... Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Brings a problem-solving mindset to the table, capable of adapting to change and driving improvements. Is … motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when needed. Lead and inspire a more »

clients dynamic IT division. This role is responsible for managing the procurement of IT equipment, software, and services, as well as overseeing the lifecycle management of IT assets. The ideal candidate will have a background in IT procurement, asset management, and vendor relations. Key Responsibilities: Procurement Management … strategies for IT equipment, software, and services. Negotiate with suppliers to secure cost-effective deals while ensuring quality and compliance with company standards. Asset Management Oversee the entire lifecycle of IT assets from acquisition to disposal. Ensure accurate tracking and management of assets Vendor Management Build and … maintain strong relationships with IT vendors and service providers. Manage contracts and SLAs to ensure vendors meet or exceed expectation Compliance and Reporting Working closely with IT Security & Data Protection teams, ensure all IT procurement activities comply with internal policies and external regulations. Prepare and present detailed reports on more »

role will support the menu planning and administration process for airlines, caterers and vendors by administering services within Promeus. Role Creating new cycles and service plans. Communicate to airline/caterers via email/phone/Microsoft Teams. Check budgets. Input data into the menu planning module. Input data … requirements to completion for both BAU and complex changes. Update any required logs and provide feedback to the Senior Business Manager. Ability to open service requests either by telephone to our 3rd party service providers who manage the Promeus infrastructure. Fast response to problems and escalation if required. … equivalent, grade Grade A*-C/9-4 or equivalent (Essential) About the Employer LOMATURE LTD Lomature Limited is an established technology and managed service company based in Manchester, providing airlines and other industries with software and managed services. Our main solution, Promeus, helps airlines meet the challenges of more »

traffic data systems. You will also handle the documentation, installation, and commissioning of these systems at customer sites. This role requires technical expertise, project management, and customer interaction. During your first few weeks in this Project Engineer role, you can expect to begin work on some of the following … in handling technical software and hardware setups, possibly including direct installation and commissioning at customer sites Experience with tools like Freshdesk for support and service management would be beneficial As a vital member of the team, and in return for your expertise, inclusive approach, and commitment, we'll more »

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to … resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts. Problem solving skills Understanding of cross systems interrelations in context of the global business process Understanding of Service Management Framework Tasks … Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes. Establish and maintain comprehensive capacity management planning process considering current and future demand. Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources more »