3rd Line SupportEngineer - Cheshire - £40K My Client, an MSP based in Cheshire are looking for a 3rd Line SupportEngineer to join their technical team. Main duties Assisting and backing up the team. Skillfully identifying software and hardware issues and resolving most client concerns through … site visits. Ensuring top-notch customer service by promptly addressing client issues, maintaining communication, and updating clients on progress. Offering first and second-tier support for hardware, software, audio-visual, and telephone equipment. Being flexible to undertake additional tasks as needed Pursuing and obtaining Microsoft Certifications for IT Professionals more »
2nd Line SupportEngineer - Cheshire - £28K My Client, an MSP based in Cheshire are looking for a 2nd Line SupportEngineer to join their technical team. Main duties To offer consumers first-line help desk support. Helping and collaborating with the team. To conduct site inspections … and offer installation and support locally. To be able to precisely identify hardware and software issues and to be able to use remote networking and client site visits to fix the majority of client issues. To give customers excellent customer service by making sure their issues are resolved quickly more »
play a pivotal role in shaping the future of our business. In this role, you'll provide senior-level IT infrastructure and systems engineering support, specializing in design and implementation for clients of our Managed Services Provider and Consultancy. You'll serve as the final escalation point for IT … issues, leveraging your exceptional technical prowess. The position involves Service Desk support for escalated issues across all levels, occasional after-hours work, on-call support, and site visits. Strong communication skills are essential, as you'll interact directly with non-technical staff. Responsibilities: Offer third-line technical support for hardware and software issues. Serve as a technical mentor for team members, fostering their growth and skills enhancement. Provide technical support and engineering for networking infrastructure, contributing to WAN, LAN, and Cloud design, implementation, and security. Take ownership of assigned incidents and oversee them through to resolution. more »
