Northampton, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
Managed IT support, Cybersecurity, and Communications. Our dedicated team of highly skilled IT specialists possesses extensive knowledge in technologies such as User/Endpoint Management, Server/Network Infrastructure, Virtualisation, Cloud, Hyper-convergence, Active Directory, Cybersecurity, Connectivity, Telephony, Backup Maintenance & Disaster Recovery, and Line of Business applications, among others. … on help at customer sites, typically 1-2 times a week. Excellent customer-facing skills are essential. Responsibilities - What Will You Be Doing? Operational Management Provide support across the whole line of business to both external and internal customers. Act as an escalation point for advanced or difficult help … Reinforce SLAs to manage end-user expectations. Provide suggestions for continual service improvement. Evaluate documented resolutions and analyze trends to prevent recurring issues. Alert management to emerging trends in incidents. Deploy pre-packaged software as needed using automated deployment tools. Assist in software releases and rollouts according to changemore »
Communication with all people High level of computer experience (e.g., Word, Excel, and other packages) as well as email systems and other electronic media ChangeManagement Excellent interpersonal/communication skills. Ability to analyse data and draw conclusions, when required. Ability to use own initiative. Accurate record keeping … Excellent telephone manner Excellent problem-solving skills. Listening skills Effective time management and proven organisation skills Ability to uphold confidentiality. Desirable Microsoft Office qualification Worked in a healthcare setting. Databases Operational Support Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
MND Association
the workplace? We're seeking a dedicated individual to join our team as a EDI Manager. Your role will be focused on driving positive change across the Motor Neurone Disease (MND) Association. As our EDI Manager, you will be the subject matter expert, providing invaluable guidance and expertise to … and initiatives, using data to drive improvements and inform our strategies. A key part of this role will be developing and delivering appropriate EDI management information, briefing papers, and progress reports to enable appropriate governance of the EDI strategy. Your insights will guide our actions, ensuring we're always … e-learning materials. Equipping them with the necessary knowledge and skills needed to be part of an equitable, diverse, and inclusive workplace. Using effective changemanagement processes and tools, you'll embed EDI initiatives throughout the Association. Collaborating with our communications team, you'll share updates and celebrate more »