Northampton, England, United Kingdom Hybrid / WFH Options
Swi-tch
returns) Monitor and improve KPIs across service, cost, and delivery performance Collaborate with internal teams to implement backend tools and SOPs Analyse operational data to identify gaps and drive processimprovement Support IT and global teams in systems integration and omni-channel enablement Ensure alignment between fulfilment operations and customer experience goals About You: 5+ years’ experience in More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
ITSS Recruitment Ltd
line with SLAs using our ticketing system. * Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. * Identify recurring issues and contribute to process improvements and knowledge base documentation. * Support the onboarding of new clients and participate in configuration/setup activities. * Contribute to team meetings and share insight on client support trends More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
Elite Hiring Ltd T/A Elite Hiring Solution
Responsibilities: Assist with manual and automated test execution Log, track, and help resolve software bugs Work with developers to ensure product quality Prepare test cases, plans, and documentation Support process improvements within QA Requirements: Passion for tech and interest in software testing Great attention to detail and problem-solving skills Strong communication and teamwork abilities Basic knowledge of software More ❯
