1 to 2 of 2 Performance Metrics Jobs in Northamptonshire with Remote Work Options

status and addressing any concerns or feedback Develop strong client relationships, understanding their needs and ensuring a high level of satisfaction with our services Performance Metrics and KPIs: Define and track Key Performance Indicators (KPIs) related to project delivery, including on-time delivery, adherence to budgets, and … quality of deliverables Implement strategies to continuously improve team performance and project outcomes based on KPI analysis Business Operations: Collaborate with the business operations team to streamline processes, optimise workflows, and enhance overall efficiency Contribute to the development and implementation of strategic initiatives to drive business growth Work closely more »

issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user experience. Requirements: Proven experience as a Service Desk more »