Belfast, County Antrim, Northern Ireland, United Kingdom
The ICM Group Ltd
Are You Ready to Be a Hero in the World of Mobile Technology? We are seeking a passionate CustomerSupportEngineer (Site based) to join our dynamic team in Belfast, where every day is an adventure in innovation and excellence. Do you have Electromechanical Engineering experience? As … a CustomerSupportEngineer, You Will: As a customersupportengineer you will play a key role in a managed service, combining technical and client relationship skills to implement and support our clients' products. Dive deep into technical issues, troubleshooting and resolving them … with precision and efficiency. Work directly with customers, showcasing your ability to operate under pressure. As a customersupport engineermay require on-call support, maintenance, and equipment repair What Were Looking For: Formal Electrical/Mechanical qualification desired. Computer literate Windows, excel, word, etc Experience in one more »
Our client is a leading global IT Solutions provider who are seeking to recruit a CustomerSupportEngineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating … self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities … will include the below: Responsible for the customersupport experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product more »
Employment Type: Contract
Rate: £32000 - £38000/annum 3% pension+28 days holiday
My client a leading IT Solutions provider are seeking to recruit an Desktop SupportEngineer to join an ever growing CustomerSupport Function. This client has more than 10000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the … below skill set: You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. You participate in communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer … to Microsoft product improvements. Fluency in English, with the ability to communicate effectively. Strong communication and interpersonal skills. 3+ years of experience in technical support or related field Excellent problem-solving and troubleshooting skills. Strong knowledge of Office 365 technology. Strong knowledge of Office Setup & Deployment process. Strong knowledge more »