Digital Transformation - Success Manager
- Hiring Organisation
- Teleperformance
- Location
- City, Belfast, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital … management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. ...