1 to 2 of 2 2nd Line Support Jobs in Northwich

2nd Line Support Analyst Northwich Hybrid (2 days from home, 3 days onsite) Full UK Driving Licence Required One of our clients are looking for an experienced 2nd line support analyst to join the team. The Client are looking for … Procure and deploy laptop/desktop and mobile devices according to group standards, ensuring devices are registered appropriately within group platforms Install, configure, support and troubleshoot software application and services including Windows platforms, Microsoft Office 365, Internet Browsers, Terminal Services, backup software, Process request for Starters, Leavers and … fulfilment - particularly on user start/account creation and delivery of IT devices) Knowledge and Skills Excellent knowledge of Digital Workplace technologies and support activities - Windows, Office 365, Active Directory user and group administration, Mobile/Intune If intrested can you please apply or get in touch at more »

Title of Job Digital Workplace Analyst/2nd Line Support Analyst The Digital Workplace team are the main team responsible for managing user incidents and service requests relating to the digital workplace environment (laptop/desktop, mobile, user management, printing, audio-visual/teleconferencing) including … providing technical support for offices and sites. The role of the Digital Workplace Analyst is to provide remote and on-site assistance to IT service users, acting as the main point of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of … end-user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT Service Delivery • Provide remote and desk-side support and assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the more »