1 to 5 of 5 SLA Jobs in Nottinghamshire

operational management of all types of Change and Release requests Coordinate and prioritise Change Management process to achieve targets and expectations: customer satisfaction, KPIs, SLA, OLAs Provide communication and information, including relevant release information to customers and stakeholders, ensuring they have a full understanding of the change process Provide presentations more »

and written communication. Analytical critical thinking and problems solving skills and able to understand users concerns and problems. Ensure service up time to agreed SLA’s and Business Continuity Respond quickly and efficiently to incidents and high priority requirements. Monthly reporting to Head of Digital & Technology on progress against objectives more »

customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities: To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of events with customers to ensure expectations are clear. To produce more »

and track issues from outset to conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow Working Hours Consistency of more »

ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution more »