1 to 25 of 31 Customer Service Jobs in Peterborough

We need an electrically biased Field Service Engineers to join an experienced team and become an expert in our sector. We've been in business for over 180 years and with no 'on call' shifts, you'll always know where you need to be and when whilst installing, servicing … to £50,000) BENEFITS: · Company van included - available for private use · Company credit card and fuel card · 23 days holiday rising to 28 with service · 6% company pension · Laptop and mobile phone · Private healthcare LOCATION: Our UK office is based in Milton Keynes, but we'll be relocating to … Leicester this year. You'll be based from home as a Field Service Engineer. Covering the South and East Anglia, you'd ideally live in any of the following locations: Milton Keynes, Leicester, Reading, Watford, Cambridge, Slough, Oxford, Aylesbury, High Wycombe, Luton, Northampton, Peterborough, Bedford, Crawley, Woking, Guilford, Andover more »

that its mechanical, electrical, software and process functions perform to contract specification Modify and fault-find software for a variety of PLC platforms Ensure customer satisfaction by being resourceful on site When required, supervise other engineers on site employed or contracted by Baker Perkins or by the customer … values and behaviours Follow all company health and safety policies and procedures including feeding back any H&S information to management Support technical and customer services in the office and on site Participate in continuous improvement, helping R&D, manufacturing, customer services, drawing office, etc. Candidate Profile Experience … program changing on PLC (Rockwell-Siemens and others) and HMI (Rockwell-WinCC Good mechanical and electrical skills as well as a hands-on mindset Customer focus with excellent communication skills and a successful track record of developing customer relationships Competence to prioritise tasks and work under pressure Capability more »

Field Service Engineer Do you have a strong Electrical bias? Do you have experience in servicing and maintaining machinery? We are working with a market leader in machine tool manufacturing, and they are going through a sustained period of growth. They are looking to grow their international field service team with a Field Service Engineer. This is an excellent opportunity for ideally an apprentice trained engineer who is passionate about supporting the aviation industry, both civil and military, and is excited at the prospect of visiting some fantastic sites throughout the world and working on a highly … advanced product. Job Responsibilities UK and International service and repair of specialist machine tooling, used within the aviation industry Majority of servicing will be pre-planned in advance with very little call out Being the face of the business, you will be expected to offer excellent customer service more »

Repairs Service Coordinator Location: Peterborough/Remote Salary: Up to £27,037.50 per annum The Vacancy Our client has a fantastic opportunity to join a friendly and welcoming team in the role of Repairs Service Co-Ordinator. This is a fast-paced and analytical role where no two … days are the same. As a Repairs Service Co-Ordinator, you will provide high standards of customer service to a wide range of customers by actively listening to and understanding the details of each contact. Assessing and processing customer contact emails and telephone calls for repairs … customers of their repairs-related responsibilities, depending on the nature of the tenancy, ensuring where relevant that the correct recharges are applied and managing customer expectations appropriately. To meet set targets and standards for the service, including timescales for answering telephone calls, responding to written communication and completing more »

You're a Field Service Engineer/Installation Engineer with an electrical bias. You'll be servicing cranes and lifting equipment on sites across the East Anglia region. With full training and great career prospects this is the ideal opportunity for someone seeking a new challenge where no two … technical expert. · You love a challenge and like working at height. · You're looking for a career not just a job. JOB DESCRIPTION: Field Service Engineer, Installation Engineer - LEEA, Cranes, Lifting Equipment Home based and reporting into our Service Manager, you'll be responsible for visiting customer sites to Install/Test and Commission/Service/Maintain our industry leading Cranes and Materials Handling equipment. This is an extremely varied role, and you'll cover everything including: · Assisting with the Installation, testing and commissioning of new systems. · Servicing and maintaining our existing customers industrial more »

of delivery within the automotive sector Competences Drive for Results: Demonstrates and fosters a sense of urgency and strong commitment to achieving goals . Customer Centricity: Ensures the delivery of exceptional customer service. Lead Courageously: Takes personal and organizational risks to do what is right and achieve organizational more »

and PUWER) Helping to prolong the life of equipment by spotting any potential defects as early as possible Always providing an exceptional level of customer service, whilst representing our brilliant company professionally Don't worry, if you are successful you will join an award winning, 16 week, Engineer … as an Engineer Surveyor: A starting salary of £40,500 rising to £45,423 after 1 year and then £50,347 after 2 years service* Up to 10% pension contribution £5,500 car cash allowance and paid travel time 16+ week award winning and bespoke, industry leading training programme … equipment ) The ability to communicate complex and technical problems with ease A good level of IT and literacy skills in order to complete detailed customer reports Apply today: Contact Jordan Hamer on 07757 674 066 or click apply more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best practice • Good working more »

Field Service Engineer Do you have a strong Electrical bias? Do you have experience in servicing and maintaining machinery? We are working with a market leader in machine tool manufacturing, and they are going through a sustained period of growth. They are looking to grow their international field service team with a Field Service Engineer. This is an excellent opportunity for ideally an apprentice trained engineer who is passionate about supporting the aviation industry, both civil and military, and is excited at the prospect of visiting some fantastic sites throughout the world and working on a highly … advanced product. Job Responsibilities UK and International service and repair of specialist machine tooling, used within the aviation industry Majority of servicing will be pre-planned in advance with very little call out Being the face of the business, you will be expected to offer excellent customer service more »

month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre/Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in … month contract - extensions - could go perm in the future Ideal Technology/experience: Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Answering incoming contacts from customers and to accurately log incidents ensuring all … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »

career through training and progression. The Role: Coordinating/Scheduling Engineers Progression to Team Leader Office Based The Person: Experience Coordinating Engineers or Logistics Customer Service Background Capable of working under pressure and to deadlines Keywords: Coordinator, Engineering Coordinator, Logistics Coordinator, Operations Coordinator, Engineering Scheduler, Technical Administrator, Scheduler more »

career through training and progression. The Role: Coordinating/Scheduling Engineers Progression to Team Leader Office Based The Person: Experience Coordinating Engineers or Logistics Customer Service Background Capable of working under pressure and to deadlines Keywords: Coordinator, Engineering Coordinator, Logistics Coordinator, Operations Coordinator, Engineering Scheduler, Technical Administrator, Scheduler more »

Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site) 3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position … that requires a proactive individual who can provide exceptional technical support and customer service. The successful candidate will be responsible for analysing and resolving technical issues, responding to customer inquiries, and ensuring customer satisfaction. Key Responsibilities: Provide technical support and troubleshooting for a variety of IT-related … issues. Analyse and resolve technical problems efficiently and effectively. Respond to customer inquiries with professionalism and a high level of customer service. Ensure customer satisfaction through timely and accurate resolution of issues. Collaborate with team members to provide comprehensive support and share knowledge. Maintain detailed and accurate more »

month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

time on site) Working hours: Monday to Friday 8:30 am to 5 pm Are you currently working as an IT support technician or Service Desk Analyst? Are you passionate about helping people and offering them support to resolve their IT issues. Would you like to work as part … hardware components would be ideal good understanding of virtualisation tools, such as VMware or others would be advantageous with network protocols and troubleshooting good customer service skills both over the phone and face-to-face positive mindset and can-do attitude willingness and ability to learn and pick … have dealt with before problem-solving and troubleshooting skills Benefits include: days annual leave plus bank holidays enrolment pension scheme parking care scheme in service benefit What separates this support role from others is the variety of tasks that you will be able to get involved in being part more »

time on site) Working hours: Monday to Friday 8:30 am to 5 pm Are you currently working as an IT support technician or Service Desk Analyst? Are you passionate about helping people and offering them support to resolve their IT issues. Would you like to work as part … hardware components would be ideal good understanding of virtualisation tools, such as VMware or others would be advantageous with network protocols and troubleshooting good customer service skills both over the phone and face-to-face positive mindset and can-do attitude willingness and ability to learn and pick … have dealt with before problem-solving and troubleshooting skills Benefits include: days annual leave plus bank holidays enrolment pension scheme parking care scheme in service benefit What separates this support role from others is the variety of tasks that you will be able to get involved in being part more »

Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre/Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in … month contract - extensions - could go perm in the future Ideal Technology/experience: Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Answering incoming contacts from customers and to accurately log incidents ensuring all … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »

Exciting Opportunity for a Field Service Engineer! We are searching for an experienced Field Service Engineer to join our talented team based in Peterborough . As a Field Service Engineer, you will provide worldwide onsite technical assistance to customers during: overhaul, repair, maintenance, fault finding and installation … and commissioning of steam turbines, reciprocating gas compressors and gearboxes. You will also provide a full engineering service support for our customers, and develop and manage exceptional customer relationships through excellence in terms of technical capability and also through personal interaction with customers. What Needs To Be Done … To deliver a very high technical and professional level of service to our customers, with significant focus on safety and quality. The aim is to achieve on time in full, to schedule and right first time Provide detailed Site Reports to the required standard that among other things highlight more »

Exciting Opportunity for a Field Service Engineer! We are searching for an experienced Field Service Engineer to join our talented team based in Peterborough . As a Field Service Engineer, you will provide worldwide onsite technical assistance to customers during: overhaul, repair, maintenance, fault finding and installation … and commissioning of steam turbines, reciprocating gas compressors and gearboxes. You will also provide a full engineering service support for our customers, and develop and manage exceptional customer relationships through excellence in terms of technical capability and also through personal interaction with customers. What Needs To Be Done … To deliver a very high technical and professional level of service to our customers, with significant focus on safety and quality. The aim is to achieve on time in full, to schedule and right first time Provide detailed Site Reports to the required standard that among other things highlight more »

its mechanical, electrical, software and process functions perform to the contract specification Modify and fault-find software for a variety of PLC platforms Ensure customer satisfaction by being resourceful on site When required, supervise other engineers on site either employed or contracted by Baker Perkins or by the customer … company values and behaviours Follow all company Health & Safety policies and procedures including feeding back any H&S information to management Support Technical and Customer Services in the office and on site Participate in continuous improvement, helping R&D, Manufacturing, Customer Services, Drawing Office… Candidate Profile Experience of … of fault-finding and program changing on PLC (Rockwell – Siemens and others…) – HMI (Rockwell – Win CC) Good mechanical and electrical skills: hands-on profile Customer focus with excellent communication skills and a successful track record of developing customer relationships Ability to prioritize tasks and work under pressure Ability more »

Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site) 3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position … that requires a proactive individual who can provide exceptional technical support and customer service. The successful candidate will be responsible for analysing and resolving technical issues, responding to customer inquiries, and ensuring customer satisfaction. Key Responsibilities: Provide technical support and troubleshooting for a variety of IT-related … issues. Analyse and resolve technical problems efficiently and effectively. Respond to customer inquiries with professionalism and a high level of customer service. Ensure customer satisfaction through timely and accurate resolution of issues. Collaborate with team members to provide comprehensive support and share knowledge. Maintain detailed and accurate more »

to kick start your career with Volvo. The role includes repairing and replacing faulty parts, developing an understanding of workshop equipment and advising the service receptionists about required repairs. Role The role of a vehicle service technician is to maintain, service and repair vehicles to a consistently … high standard. Service technicians are trained in all areas of vehicle mechanics and electronics, from engine and exhaust systems to air conditioning and security features. The role will vary by employer based upon the specific needs of the location, but the position typically involves: Servicing vehicles by carrying out … check and maintenance Repairing and replacing faulty parts Developing an understanding of workshop equipment Advising the service receptionists about required repairs Producing time estimates Maintaining repair and service records Training Motor Vehicle Service and Maintenance Technician (light vehicle) Level 3 Apprenticeship Standard: The programme lasts for at more »

Job title: Infrastructure Engineer Location: Peterborough area (onsite) Salary: £40-50,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented Infrastructure Engineer to their established customer support team. This is an exciting opportunity to work … a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers. This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Expert training and funding … be available. The Ideal Candidate Previous experience of 2nd-3rd line infrastructure support in either an internal facing or MSP environment. Excellent communication and customer service skills. Networking experience including switch configuration, routing protocols, Firewalls, and VPNs. Troubleshooting experience across a range of hardware and software issues. Experience more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for experienced Roofers to fit Solar panels. Permanent package: between £30,000 and £45,000 with … UK is required Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Roofer/Solar PV Installer to join more »