Data Analyst – Service Desk Operations ManageEngine, SQL, Tableau, Service Desk, Service Delivery A large managed IT service provider is looking for are a skilled Data Analyst to join their end client, to support their Service Desk operations. The ideal candidate will analyse ticket data from ManageEngine, helping … insights into trends and performance. Your work will directly impact our ability to manage customer expectations and optimise resource allocation. Key Responsibilities: Review and Analysis : Examine ticket data to identify high-impact issues and prioritize work accordingly. Management : Analyse workload by team, category, age, etc., to optimise task … allocation and resource utilization. Expectation Management: Use data to predict and communicate likely resolution times to customers. Analysis: Monitor and report on trends in ticket volumes, types, and resolving areas to identify improvement opportunities. Prioritization: Provide data-driven insights to guide decisions on where to allocate resources more »
Data Analyst – Service Desk Operations ManageEngine, SQL, Tableau, Service Desk, Service Delivery A large managed IT service provider is looking for are a skilled Data Analyst to join their end client, to support their Service Desk operations. The ideal candidate will analyse ticket data from ManageEngine, helping … insights into trends and performance. Your work will directly impact our ability to manage customer expectations and optimise resource allocation. Key Responsibilities: Review and Analysis : Examine ticket data to identify high-impact issues and prioritize work accordingly. Management : Analyse workload by team, category, age, etc., to optimise task … allocation and resource utilization. Expectation Management: Use data to predict and communicate likely resolution times to customers. Analysis: Monitor and report on trends in ticket volumes, types, and resolving areas to identify improvement opportunities. Prioritization: Provide data-driven insights to guide decisions on where to allocate resources more »
Peterborough, Cambridgeshire, United Kingdom Hybrid / WFH Options
Gerrard White
programme workstream artefacts Manage stakeholders, both internal and external, ensuring efficient communication is achieved Take steer from Group Operational Resilience Programme Manager on design, dataanalysis and measuring programme outcomes Responsible for the implementation of new processes, methodologies in alignment with regulatory requirements; incl. process mapping, dataanalysis, reporting metrics, scenario testing, etc. Experience Required: In-depth knowledge of Operational Resilience good practice, BCM, DR, Change, 3rd Party, Crisis, Incident Systems thinker with strong focus of the right outcomes for our customers and the group Comfortable managing multiple workstreams Extensive experience and in-depth industry more »
role in the logistical support required by the RAF to fulfil its operational and peacetime obligations. Responsible for the distribution, accounting, stock control and dataanalysis of a diverse range of commodities such as aircraft parts, fuels, explosives, ammunition and many other materials required to sustain a modern more »
