who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of … environment by analysis of contracted service levels with the partners. Responsibilities • Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders. • Actively manages the risks associated to maintaining the service and … refinement of core Service processes to eliminate waste and reduce support-related costs.. • Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience • Experience of working with and influencing various more »
UK ITManager Location: Reading Role Duration: Permanent Salary £60,000 - £80,000 Role Overview: We are seeking an accomplished UK ITManager to drive our IT strategy, planning, and budgeting initiatives, ensuring they align with our company's vision and values. You will manage … the IT and communications infrastructure, lead the IT team, and provide exceptional service to both internal and external stakeholders. Your role will be critical in maintaining key IT relationships, ensuring regulatory compliance, and acting as the primary IT contact for major clients like the NHS and … Department of Health. Key Responsibilities: Strategic Planning & Budgeting: Formulate and execute IT strategies to support the company’s objectives. Infrastructure Oversight: Manage the IT and communications infrastructure, ensuring the development and delivery of new IT solutions as needed. Team Leadership: Supervise the IT team, ensuring they more »
UK ITManager for this well established organisation based - Reading area Responsible for strategy, planning and budgeting of information technology and systems within the company in support of the company’s vision and values. Delivering the IT and communications infrastructure, working with the business to develop, implement … and deliver new IT solutions as required. Managing the IT team to ensure they deliver against their day-to-day responsibilities and provide excellent service delivery to their internal and external customers. Maintaining, in conjunction with Procurement, key IT relationships through negotiation and administration of supplier contracts … and service agreements. Providing IT expertise and acting as a referral point for all core company applications, software packages and complex IT queries. Responsible for providing management information, monitoring and reporting concerns with the office network, both hardware and software. Senior company representative on IT matters with more »
IT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, England PROJECT MANANGER - REPORTING(DYNATRACE) - CONTRACT - HYBRID - READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager with … who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of … environment by analysis of contracted service levels with the partners. Responsibilities Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders. Actively manages the risks associated to maintaining the service and more »
IT & Infrastructure Operations Performance Manager - 6 month contract - Mobile Telecoms Reading - hybrid - 2 days/week in office Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and … upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness. • Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality assurance process more »
IT and Infrastructure Operations Performance Manager – Mobile Telecom 6 Months Contract Reading – 2 days per week onsite We are hiring an IT and Infrastructure Operations Performance Manager for a telecom client based in Reading. Overview of the Role: Accountable for leading a team of Operations/… who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of … contracted service levels with the partners. What you will be doing? Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders. Actively manages the risks associated to maintaining the service and more »
Sales Account Manager/Sales Executive IT Managed Services Solutions Monday to Friday – Hybrid – 1 day a week at HQ (Reading) Salary – up to £50,000 (DOE) + Uncapped OTE Excellent commission structure, personal development, fantastic working culture, ongoing training, endless development + Excellent Other company benefits! Lucid … Connect are working in exclusive partnership with a market leading IT Managed Services Provider to recruit this role due to expansion and ambitious growth plans. This represents an opportunity to join a well-established company who have an excellent team and very well recognisable brand to take to market … and grow their portfolio. Proactively contacting new clients, developing existing relationships and selling truly innovative and eye-catching multi-tiered IT managed services. You will join an excellent team, being an external face and representative of an organisation that is proud to provide the highest level of support, and more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Project People
We are looking for an experienced data driven Performance Operations Manager with a good knowledge of the IT estate - OSS/BSS/CRM/ORM that supports websites and apps. Also required is some management experience as it will be managing a small team of people. … who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. You will also be measuring what level of assurance is required to ensure the Service is being operated at its most optimal … level of efficiency and effectiveness. What experience is needed A solid technical background with applications and infrastructure Good knowledge of an IT estate - OSS/BSS/CRM/ORM that supports websites and apps Experience of toolsets for data driven operations - i.e. writing reports/dashboards using the more »
IT Infrastrucutre Operations Performance Manager - ITIL - OSS/BSS/CRM - 6 month contract Reading (2 days/week in office) Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures … are met and upheld in live operation for IT & Infrastructure technologies. * Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness. * Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the … operations - i.e. writing reports/dashboards using the below tech stack. = Dynatrace, Helix, Splunk etc People management experience - managing a diverse team Knowing the IT estate/strong IT architecture - knowledge of OSS/BSS/CRM/ORM which supports apps and websites ITIL Experience of working more »
Job Description Technical ITManager Our Client a financial institution with offices in Reading, are looking to recruit an ITManager to manage the infrastructure and technology for the company. You must be hands-on and have at least 7 to 10 years proven track record. … Microsoft, Mimecast, other systems (time recording, billing, marketing, etc) Change management (internal authorisation for significant system changes) Assistance to senior management in relation to IT issues (for example, integration with a new time/billing system) Response to technological change (e.g. major updates to Microsoft software, introduction of AI more »
IT Account Manager Up to £35,000 + OTE A leading MSP/VAR is looking to recruit two exceptional Account Managers into their team. The successful Account Managers will currently be working for an IT Reseller or Managed Service Provider, selling IT products and services. … As an Account Manager, you will be responsible for developing new business opportunities whilst managing and maximising wallet share in accounts. This is predominately a new business focussed role, so you will need to be prepared to pick up the phone and go out to meet with customers. The … starting salary for an Account Manager is up to £35,000 along with a very generous uncapped commission structure. The office is based in Wokingham, working a hybrid model with 3 to 4 days in the office. Interested? Please apply now or contact Owen at Aztrum for further information. more »
New Business IT Account Manager Up to £35,000 + OTE A leading MSP/VAR is looking to recruit two exceptional Account Managers into their team. The successful Account Managers will currently be working for an IT Reseller or Managed Service Provider, selling IT products … and services. As an Account Manager, you will be responsible for developing new business opportunities whilst managing and maximising wallet share in accounts. This is predominately a new business focussed role, so you will need to be prepared to pick up the phone and go out to meet with … customers. The starting salary for an Account Manager is up to £35,000 along with a very generous uncapped commission structure. The office is based in Wokingham, working a hybrid model with 3 to 4 days in the office. Interested? Please apply now or contact Owen at Aztrum for more »
ITManager ( Education ) £35,000 - £45,000 + On the job training + Progression Opportunities + Company Benefits Reading Are you an ITManager or similar local to Reading looking to join a leading IT Specialist in the education industry who provide, implement and manage … IT Support for a range of different schools, councils and government organisations across the UK? Do you want the opportunity to manage a school network, working in a professional environment to ensure the success of an IT department, assisting with hardware rollout, network management and general IT troubleshooting? On offer is an exciting opportunity for an ITManager or similar looking to step into a position that offers full domain over a school network with opportunities to improve performance and saving. This is a position suitable for someone with a strong background working as more »
