Information Technology Support Engineer
Salisbury, England, United Kingdom
Hays
IT Support Engineer | Salisbury | Hybrid | £33,500 + Benefits Your new company This Facilities Management business is in a great position to add another IT Security Officer to their team. You’ll be based in their head office North of Salisbury so will require your own transport … use IT Services as expected. Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool (Halo). Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded … in Halo as appropriate. Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk. Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members. Ensure user more »
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