Quality Performance Analyst
Bellshill, Scotland, United Kingdom
William Grant & Sons
Global Quality Performance through implementation of root cause analysis and action planning of all quality incidents and through ongoing development of all quality metrics, data capture methods, tracking, review, and global reporting of key quality information. Investigation Lead for Global Quality Incidents including development, maintenance, and analysis of the … Global Quality Scorecard. MAIN RESPONSIBILITY Analyse and communicate Quality data analysis and reporting, to identify trends and highlight opportunities for improvement for management review and approval. Actively participate in progressing system improvements that improve data capture and analysis to ensure consistency in metrics, data capture methods and … reporting. Support incident crisis team with data interpretation, providing insight and evaluation to advice to facilitate resolution. Oversee and coordinate complaint investigations, liaising with relevant quality/operational function, ensure timely sign off prior to complaint closure and pro-actively manage consumer/customer expectations throughout the process. more »
Posted: