3 of 3 Qualitative Research Jobs in Scotland

Researcher in our Assisted Customer Experience team, you'll play a key role in helping Sky deeply understand our customers and the people who support them. You'll lead research initiatives within Agile teams and collaborate across Sky to shape the transformation of digital tools and journeys used by our Contact Centre advisors, Engineers, and Retail colleagues. Your work … will directly inform the design of intuitive, effective experiences that empower our frontline teams to deliver exceptional service. You'll champion user needs, uncover insights through qualitative and quantitative research, and help build a thriving research culture across the organisation. This role sits within the Customer Experience Centre of Excellence, supporting CX strategy, design excellence, and performance … outstanding customer experiences. What you'll do: Lead across a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and More ❯

to hire hundreds of thousands of workers in the right quantity, at the right location and at exactly the right time. You'll work on state-of-the-art research, advanced software tools, new AI systems, and machine learning algorithms, leveraging Amazon's in-house tech stack to bring innovative solutions to life. Join ITA in using technologies to … the hiring landscape and make a meaningful difference in people's lives. Together, we can solve the world's toughest hiring problems. A day in the life As a Research Scientist, you will partner on design and development of AI-powered systems to scale job analyses enterprise-wide, match potential candidates to the jobs they'll be most successful … in, and conduct validation research for top-of-funnel AI-based evaluation tools. You'll have the opportunity to develop and implement novel research strategies using the latest technology and to build solutions while experiencing Amazon's customer-focused culture. The ideal scientist must have the ability to work with diverse groups of people and inter-disciplinary cross More ❯

of their design output. You'll be confident when presenting your work to internal customers, and be able to adapt designs to reflect their feedback and feedback from user research and usability testing. What will I be doing? Skilfully craft the end-to-end user experience, bringing together a cohesive journey step by step, creatively using components from a … with a choice of prototyping software, such as Sketch/InVision/Figma/Axure/Adobe XD Balance business requirements with user needs – you'll be gathering user research and rationale to align collaborators on individual user needs. You'll know when to diplomatically push back, if necessary, to act on what's right for the customer Be … development teams Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers Ability to interpret quantitative and qualitative research, and how this informs the interaction design process. We have dedicated user research teams supporting designers on real data, providing a great wealth of customer insights. More ❯