Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support. You will be required to take ownership of a variety of service and support issues and ensure that they are recorded and progressed … tickets. To do this you will be required to have excellent telephone and technical skills, ensuring that service targets. Responsibilities · Provide day-to-day remotedesktop support. · Follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current processes. · Responsible for IT knowledge more »
of the day-to-day operation. Essential skills: Experience working with a Managed Service Provider or service desk environment. Proficient in supporting Microsoft Windows Desktop Operating Systems. Microsoft/Office 365 Administration Experience. Basic Administration of Windows Server Operating Systems Cyber Security Awareness Have experience of service desk ticketing … systems. Desirable skills: Networking experience, including Switching, Routing, Firewalls and Wireless technologies; Virtualisation technologies Microsoft Azure Cloud Platform Citrix and RemoteDesktop Services solutions Backup Solutions RMM Tools Professional Industry standard certifications (MCP, CCNA, CCA-V etc) Driving Licence as occasional travel throughout the UK. What Accord Offer more »
skill set! You will have the following Skills/Experience - ** Experience within a similar role (2nd Line background) ** Cloud experience - ideally Azure. ** Experience with remotedesktop and networks (VPN, Firewalls) ** Comfortable with a mix of both Mac and PC You may be required to travel to the centres more »
skill set! You will have the following Skills/Experience - ** Experience within a similar role (2nd Line background) ** Cloud experience - ideally Azure. ** Experience with remotedesktop and networks (VPN, Firewalls) ** Comfortable with a mix of both Mac and PC You may be required to travel to the centres more »
