1 to 2 of 2 Service Delivery Manager Jobs in Scotland

Key to success will be customer engagement aiding stronger customer relationships in turn improving customer loyalty. The day-to-day responsibilities will be ensuring service levels are met and all customer queries are acted upon in a timely manner, development of Service Reviews and increasing/developing customer … feedback mechanisms. Customer feedback is a key driver to service improvement and will enable the development of customer specific reporting and KPI’s to enhance the overall service level. Responsibilities Service Management Builds deep and trusted relationships with the customer, at all levels and is seen as … the go to person in relation to all service delivery matters. Manage customer queries to resolution ensuring a timely and satisfactory outcome for the customer Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity more »

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Service Delivery Manager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst … developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At Sword, we are proud of more »