Service Management Jobs in Sheffield

1 to 2 of 2 Service Management Jobs in Sheffield

IT Support Engineer

Sheffield, South Yorkshire, United Kingdom
Hays Technology
Responsibilities Delivering exceptional IT support to our users, troubleshooting a range of IT issues, including software malfunctions and hardware problems. Administering our user-friendly service desk platform, encompassing account creation, user training, and platform maintenance. Efficiently logging, prioritising, and diagnosing incoming incidents and change requests, ensuring timely resolution. Offering … status, and warranty information. Providing specialized support for our ICT systems, troubleshooting hardware, software, and network-related problems. Working collaboratively with our external Managed Service Provider (MSP), escalating complex issues as required. Skills needed A basic understanding of IT support principles, including troubleshooting common hardware and software issues. Familiarity … interact with users of varying technical proficiency. Ability to explain technical concepts in a user-friendly manner. A genuine desire to provide excellent customer service and support. Patience, empathy, and a positive attitude when assisting users. A willingness to learn new technologies and adapt to a dynamic IT environment. more »
Employment Type: Permanent
Salary: £23000 - £29000/annum Up to £29,000
Posted:

2nd Line Support Engineer

Sheffield, South Yorkshire, United Kingdom
Hybrid / WFH Options
Andy File Associates Ltd
and a passion for providing excellent client service. This role requires a proactive, solutions-oriented individual who can efficiently handle technical issues, assist with service delivery, and contribute to the continuous improvement of support processes. Key Responsibilities : Provide 2nd line technical support for a wide range of client issues … including troubleshooting, resolving incidents, and managing service requests. Support service delivery by working closely with the 1st line support and escalating complex issues when required. Work with cloud-based technologies, supporting various cloud solutions including infrastructure, applications, and security systems. Maintain strong customer relationships by providing timely updates … etc.) and virtual environments (VMware, Hyper-V). Familiarity with networking principles (DNS, DHCP, TCP/IP, VPNs). Hands-on experience with IT service management tools (e.g., ServiceNow, Jira). Excellent customer service skills and the ability to communicate technical concepts to non-technical users. Ability more »
Employment Type: Permanent
Salary: £35000/annum up to
Posted:
Service Management
Sheffield
10th Percentile
£24,950
25th Percentile
£28,688
Median
£40,671
75th Percentile
£47,500
90th Percentile
£49,625