IT Support Engineer
Sheffield, South Yorkshire, United Kingdom
Hays Technology
Responsibilities Delivering exceptional IT support to our users, troubleshooting a range of IT issues, including software malfunctions and hardware problems. Administering our user-friendly service desk platform, encompassing account creation, user training, and platform maintenance. Efficiently logging, prioritising, and diagnosing incoming incidents and change requests, ensuring timely resolution. Offering … status, and warranty information. Providing specialized support for our ICT systems, troubleshooting hardware, software, and network-related problems. Working collaboratively with our external Managed Service Provider (MSP), escalating complex issues as required. Skills needed A basic understanding of IT support principles, including troubleshooting common hardware and software issues. Familiarity … interact with users of varying technical proficiency. Ability to explain technical concepts in a user-friendly manner. A genuine desire to provide excellent customer service and support. Patience, empathy, and a positive attitude when assisting users. A willingness to learn new technologies and adapt to a dynamic IT environment. more »
Employment Type: Permanent
Salary: £23000 - £29000/annum Up to £29,000
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