products (i.e., Cisco, Juniper, Ericsson, Nokia, F5 and Palo Alto). * Comprehensive knowledge and hands on experience of industry architecture methodologies & languages (TOGAF, ArchiMate, ITIL, BPMN). If interested, please share your CV and I will call you to go over the position in detail. more »
Oxford, England, United Kingdom Hybrid / WFH Options
Jazz Pharmaceuticals
embedded in projects and operations Knowledge of Pharmaceutical Quality Systems, Computer system/software validation, agile Software Development Life Cycle (SDLC) Management methodologies and ITIL service management framework. ‘Service’ mentality, recognizing and promoting the value that technology can provide to customers. Organized with exceptional time management and prioritization skills. Self … enterprise-wide systems in a Business Analyst and/or Technical role, with implementation and operations support experience within the Pharmaceutical Industry Trained in ITIL service management. Jazz Pharmaceuticals is an Equal Opportunity Employer. more »
Croydon, Surrey, United Kingdom Hybrid / WFH Options
Alexander Mann Solutions - Public Sector Resourcing
this role, as a minimum you must be eligible and willing to undergo these checks. Experience of successful Service Design and Transition. Experience in ITIL aligned Service Management. Setting expectations and managing stakeholders, both internal and external. Experience in onboarding third party suppliers. Service Design and Transition in Medium to more »
detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge Project People is acting as an Employment Business in relation to this vacancy. more »
Basingstoke, Hampshire, South East, United Kingdom
Spectrum IT Recruitment
centres. Essential experience: - IDS/IPS, Firewall, VPN, EDR/XDR - Security Information Event Management (SIEM) tools - TCP/IP - Network Troubleshooting - Penetration testing - ITIL If this sounds of interest please apply or contact/02380 765 286 Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in more »
Have sound knowledge of Networking topology's, protocols, and command-lets Strong organisational and time management skills. Have a customer service background Knowledge of ITIL and change management. Able to troubleshoot and solve problems identified through a variety of events in a technical environment. Ability to work independently as well more »
High Wycombe, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Dreams Ltd
as routers, physical and virtual server environments. -Understanding the needs of secure IT environments, backup and patch processes and change control process. -Awareness of ITIL principles and best practice and the continuous improvement cycle. -Ability and confidence to build relationships across all levels of the business. -Excellent telephone manner and more »
contact for IT incidents and requests. You'll handle phone calls and emails, aiming to resolve issues on the first contact. Requirements This Role: ITIL v3 Foundation certification Experience with Microsoft products such as Active Directory Previous Service Desk Analyst experience What We Offer: Competitive salary and bonus Flexible working more »
with problem solving involving hardware, involving hardware, software, and networks. Certification requirements Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred Education requirements Total: 3-4 years of university education post more »
and acting upon them out of hours if necessary.Keep up-to-date with the latest security news, principles, techniques and protocolsGeneral DutiesOperate in an ITIL V3 & ISO27001 focused service delivery frameworkStakeholder ManagementWork to defined Service Level Agreements and Key Performance IndicatorsOther duties as assignedKnowledge, skills and experience requiredA proven track more »
Milton Keynes University Hospital NHS Foundation Trust
MCSE, MCITP, CCNA (or equivalent qualification/relevant experience). Evidence of continual personal development and specialist knowledge. Desirable IT Service Management qualification e.g. ITIL Foundation (or equivalent qualification/relevant experience). Project Management qualification e.g. Prince 2 Foundation. Experience Essential Significant experience working in a complex IT environment. more »
that incidents and change requests can be described and correctly triaged to the appropriate third level support/development groupITIL service management experience and ITIL certification to a minimum of foundation levelExperience with Windows 7, Windows 10, SCCM, Office 2013/2016, Active Directory, Group Policy, Antivirus, Desktop and Laptop more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
with Active Directory and Microsoft Office365 user administration Experience using ITSM ticket management software (ideally ServiceNow) General IT & Windows troubleshooting experience helpful Exposed to ITIL processes and best practices. Strong attention to detail with Knowledge of administrative and clerical procedures Excellent communication skills, both written and verbal The ability to more »
and compliance with the IT standards with solid understanding of data analysis, budgeting, and business operations for the UK and European countries. Certifications in ITIL, Cisco, Microsoft, or similar credentials Superior analytical and problem-solving capabilities. Excellent organizational and leadership skills, with the ability to manage teams and stakeholders for more »
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Babcock
reporting Essential experience of the Systems Analyst Team Leader,Management, Leadership or Mentoring experienceBackground in IT and application software delivery is desirable Experience in ITIL, Service Management or IT Project Management is desirable IT or Engineering related Degree is desirable, or equivalent qualifications and experienceThe role is mostly home working more »
Egham, England, United Kingdom Hybrid / WFH Options
Harvey Nash
the development and implementation of documented Processes and Procedures where required with self-initiatives. The ideal skillset of the Service Delivery Manager knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management, and Change/Release Management Commercial experience with SQL, and stored procedures proven track-record more »
programmes; Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service/customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service/customer assistance experience is a huge advantageTelent - What we offer: A career at Telent can span sectors, roles more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
X4 Technology
P6 Experience of working with digital transformation projects - ideally within Public Sector, Gov or Defence environments would be ideal Agile/Scrum/Waterfall ITIL If this role is of interest, please apply now with an updated CV. more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Click Recruitment
An element of application support is also required. Suggest system and process improvements, whilst taking a risk-based approach to system changes in an ITIL environment. Participate in SCRUMs, Retrospectives and Peer reviews. Working with Business Analysts, Architects and QC together with own initiative to produce quality code with good more »
Reading, England, United Kingdom Hybrid / WFH Options
Project People
and security audit practices Experience with using common information security management frameworks, such as NIST, PCI, GDPR, ISO Series, OWASPp the IT InfrastructureLibrary (ITIL), the ISF Standards of Good Practice (SoGP) and ISACA’s Control Objectives for Information and related Technology (COBIT) frameworks. Proven expertise and experience in one more »
or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in tackling complex customer issues by leveraging your own technical … Proven leadership and team management skills with a focus on IT service delivery. Strong understanding of IT service desk best practices, ITSM methodologies (e.g., ITIL v4), and incident management frameworks. In-depth knowledge of ticketing systems and performance management tools. Experience working in a fast-paced, customer-centric environment. Excellent more »
of available products (laptops, cell phones and peripherals). Good verbal and written communication, specifically dealing with stakeholders at all levels. Good knowledge of ITIL framework and best practices, Compliance Management. Good Knowledge about Purchase Orders. Good Knowledge of end-to-end IT Asset Management and IT hardware/SIM more »
Support and Mentoring Team as per project needs on Technical tools, Operational Processes & Procedures. Defining new process and procedure for operations. Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc. Ensure and develop relationship with customers … of the team and work closely with Architects and SMEs Mandatory Skills and Certification: Working knowledge and understanding of Service Management tools. Understanding of ITIL framework Extensive Experience of EUC & Service Desk and Onsite manager experience. Strong Leadership, People & Customer relationship skills and drive to push things within and outside more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Mackenzie Jones
IT Controls Analyst - IT Security Analyst - GRC. Permanent. T6/MN/18678. £50k + £5.6k Car Allowance + 5% Bonus + Benefits Package. 📍 Hybrid Working - Flexible. Hampshire. The IT Controls Analyst will manage IT Controls & IT Risk Management - GRC. more »
Working with the Business Analysts, System Admins and Product Owners to help deliver user stories required for the IAM team. Gaining an understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access Management perspective Reporting into the Identity and Access Management function, you’ll be … unsure of the solution – the team are more than happy to help Sailpoint experience would be great, but training will be given Understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access management perspective Additional Information When you commit to Legal & General, we’ll commit more »