roles in complex business environments would be an advantage A minimum of 2 years experience in working with the IFS ERP solution. Experience with ITSM, Agile Project Management and/or ITIL. Certifications are also an advantage. Demonstrated strong problem solving and analytical skill including stakeholder management, training, presentation, and more »
no technical jargon when communicating with the business, including negotiating with staff at all levels across the trust Ensure all updates to the ITServiceManagement tool for ticket updates are conducted in a timely and non-jargon format, adhering to the Digital Services Service Level Agreements/Operating Level more »
incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status Escalate and/or redirect queries and/or issues as required to the appropriate internal team more »
working in a customer facing environment MANDATORY Solid technical background with an ability to give instructions to a non-technical audience Hands on experience ITSM software Key Generic Competencies Ability to communicate with colleagues with varying levels of IT skills in potentially pressured circumstances Customer focused Ability to collate, digest more »
