Kingston Upon Thames, Surrey, South East, United Kingdom
Manpower
Maintain complete and accurate process documentation in a timely manner to reflect the latest version of IT and process design used by UK Provide user support to internal users and partner organisation and be the point of escalation for matters users are struggling to resolve. Complete tasks as defined … by an employee. Identify process improvement opportunities and lead the change management through proactive engagement with users. Participate in regional and global projects, gathering user input, senior stakeholder guidance and representing the UKI in the design and implementation project teams. Lead small to medium size projects within UK and … Leadership & Right First Time mindset - Passion and determination to simplify and deliver great Customer and user experience. Experience of leading or participating in UAT Digitally Savvy - Ability to envisage and deliver the benefits of digitisation and process integration Strong digital and data analytics skills. Detailed knowledge of SAP to more »
to accompany the company processes and releases of Bromcom Products. Working closely with the Product Development teams, to achieve customer satisfaction by delivering quality user documentation, containing accurate, helpful and appropriate user information. Key Responsibilities Produce clear, concise and well written user documentation including handbooks, tutorials, quick … reference sheets, online help and any other applicable user documentation. Learn and understand the business systems and applications for which the documentation is being prepared. Produce documentation for internal processes of departments and keep up to date for ISO accreditations and keep audit logs of changes Produce and maintain … needs and/or customer requirements. Obtain, interpret and organise applicable information from other areas of the business (such as project teams, Service Desk, UAT, etc.). Gather and analyse the information, ensuring it meets the needs of our users. Build strong relationships with senior managers and other departments to more »
Maintain complete and accurate process documentation in a timely manner to reflect the latest version of IT and process design used by UK Provide user support to internal users and partner organisation and be the point of escalation for matters users are struggling to resolve. Complete tasks as defined … by an employee. Identify process improvement opportunities and lead the change management through proactive engagement with users. Participate in regional and global projects, gathering user input, senior stakeholder guidance and representing the UKI in the design and implementation project teams. Lead small to medium size projects within UK and … Leadership & Right First Time mindset - Passion and determination to simplify and deliver great Customer and user experience. Experience of leading or participating in UAT Digitally Savvy - Ability to envisage and deliver the benefits of digitisation and process integration Strong digital and data analytics skills. Detailed knowledge of SAP to more »
