Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, ChangeManagement and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to … technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues escalated by our Helpdesk and have the ability to quickly troubleshoot and resolve complex IT … maintaining, and supporting new software applications, hardware, and systems. Perform required software/hardware/configuration if IT Changes and Supporting implementation of IT change related activities. Provide support for various other software applications used within the organization. Contribute to the knowledge base to facilitate self-service for end more »
faults/support calls ensuring that we consistently meet local and national key performance indicators, whilst adhering to ITIL guidelines and the SBU Asset management process. The SBU ICT Service is a fast-paced environment - over 90,000 calls were logged in the past twelve months. The successful candidate … level Microsoft Office Suites TCPIP Desktop configuration Printer and other peripheral diagnostics and connectivity Desirable Experience of IT within a healthcare environment Active Directory management Other Essential Self motivated in learning new technologies and techniques in support of the organisation IT requirements by formal training, self study and practical … and be able to supply first class support and advice Able to work alone and as part of a team Able to adapt to change and keep up with new technologies using own initiative Ability to work within ChangeManagement guidelines (ITIL). Desirable Experience of working more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Venesky Brown
are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows and databases designed to support the service management function. Carry out, as required, a regular audit of these databases and be able to action scheduled and ad hoc reporting requirements. - To maintain … Service Schedules held by ISS and to actively monitor the performance of the services against the stated metrics in them. - To manage requests for change from customers in accordance with National ChangeManagement process. - Standard keyboard skills for inputting and manipulating data and information into computer databases. … are well maintained, to help in the identification of appropriate work instructions and to assist in the development of new ones. - Create reports for management from collected data showing trend analysis, highlighting abnormal performance on systems. - Undertakes surveys or audits, as necessary to own work. - Work within organisational and more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Venesky-Brown Recruitment Ltd
are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows and databases designed to support the service management function. Carry out, as required, a regular audit of these databases and be able to action scheduled and ad hoc reporting requirements. - To maintain … Service Schedules held by ISS and to actively monitor the performance of the services against the stated metrics in them. - To manage requests for change from customers in accordance with National ChangeManagement process. - Standard keyboard skills for inputting and manipulating data and information into computer databases. … are well maintained, to help in the identification of appropriate work instructions and to assist in the development of new ones. - Create reports for management from collected data showing trend analysis, highlighting abnormal performance on systems. - Undertakes surveys or audits, as necessary to own work. - Work within organisational and more »