1 to 25 of 342 Customer Service Jobs in the South West

Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents … and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT … Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge more »

Are you an experienced IT professional ready to take your career to the next level? Join our dynamic team as a 3rd Line Service Desk Engineer and become a key player in delivering top-notch IT support! Location: Gloucester Salary: Up to £42,000 per annum DOE Type: Permanent … Full-Time (37.5 hours per week) The Role: As a 3rd Line Service Desk Engineer, you will provide technical support to both remote and onsite customers with managed service contracts. You will also support 1st and 2nd line service desk engineers. Your role will include consulting on … infrastructure problems, providing networking solutions, and maintaining strong customer relationships while delivering high-quality service. You will proactively troubleshoot, respond to, and resolve end-user issues. Duties and Responsibilities: Act as an escalation resolution point for our customers, providing support to 1st, 2nd, and 3rd line engineers. Deliver senior more »

3CX experience is a nice to have. Skills: Technical support Support Troubleshooting 1st line 2nd line desktop Active Directory Microsoft office 365 Application support Customer service Employee Value Proposition: Working for a MSP - can move onto other end customers Pleasant environment Job Title: It Support Engineer Location: Amesbury more »

looking for a 1st Line Helpdesk Support Analyst (Telephone Support) to provide support to their 1100 users. The role is primarily focused with fulfilling service requests that are logged, which includes processing Starter, Mover, and Leaver (SML) and all permission, software and hardware requests made by the business. To … provide a friendly, supportive helpful and timely service to all customers who contact the Service Centre Continually strive for process improvement and seeking ways to maximise efficiency. Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to … the business Experience of the following systems/technologies: Creating and administering Starter, mover, leaver accounts. Minimum of 2 years' experience working in a Customer Service or Service Centre environment. Strong customer service skills Supporting Microsoft Windows 11 in an enterprise environment Administrating Microsoft Active more »

within the companies clients. You will be supporting all team members, providing desktop hardware, mobile and software device troubleshooting, with a high level of customer service included. The roles and responsibilities include: The monitoring of the helpdesk system for inbound issues. Ensuring all issues in question are logged more »

someone with excellent rapport building skills and is comfortable & confident speaking to people on the phone & in person who is able to demonstrate outstanding customer service. Duties include placing job adverts for roles across our target areas plus more. Role Responsibilities will include, but are not limited to: Supporting more »

Medical Field Service Engineer A competitive salary plus benefits - outlined below! Who is the company? An exciting new opportunity for a Field Service Engineer is now available working for a manufacturer for medical devices. What is the role? As a Field Service Engineer you will be required … to service and repair medical equipment found within NHS hospitals. Key responsibilities are as follows; To carry out routine servicing of equipment. To carry out routine adjustments of equipment, where necessary. To maintain adequate stock levels of spare parts within guidelines. To maintain quality documentation records for submission to … the customer via approved systems. To cultivate a positive rapport with the customer, always demonstrating first class interpersonal skills in a courteous and professional manner. This role will be home based, travelling to customers predominantly based in and around the Somerset area. This role will be best suited more »

Are you passionate about eCommerce and customer service? Do you thrive in a dynamic, fun, and supportive environment? Iconography Ltd, a leading web design and ecommerce agency, is seeking an enthusiastic Client Support Specialist to join our fantastic team. Role As a Client Support Specialist, you’ll be … Closing Date Monday, 1st July 2024 Start Date Monday, 2nd September 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Team working Initiative Qualifications English GCSE or equivalent, grade C/4 or above (Essential) Maths more »

part of a forward-thinking business, all whilst earning a full-time wage. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role By giving customers top-notch advice (as well as a warm welcome … Duration 18 Months Positions Available 1 Closing Date Wednesday, 10th July 2024 Start Date Monday, 22nd July 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Friendly Qualifications Maths GCSE or equivalent, grade 9-3 (A*-D) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers more »

If you're confident in a frontline customer service job, have good computer skills and want part-time hours (19 a week, Mondays and Tuesdays only) , how about joining Grundon's long-established waste facility at Bishop's Cleeve as Site Administrator (Weighbridge Operator) ? Greeting drivers arriving on … life insurance cover - 30 days' annual leave (inclusive of bank holidays), pro-rated as this is a part-time job, which will increase with service, plus the option to buy up to the equivalent of 1 week's holiday What you'll be doing as Site Administrator (Weighbridge Operator … scales that vehicles drive over, enabling you to accurately record weight data using a Windows-based computer system. Other tasks will include: - Identifying the customer account and material being transported and ensuring that the correct details (for example, vehicle registration, product, haulier etc) are recorded. - Checking that that all more »

who will treat you as more than just another number. Work for a leading company within the engineering industry who pride themselves on their customer service standards across Europe. This lucky Administrator will play a vital role and will be able to increase your knowledge with a company … focused on being a great place to work. This Administrator Role will include: * Administrator role * Genergal admin tasks * Dealing and communicating with customers * Evaluate customer purchase orders and others The successful Administrator will have: * A background as an Administrator or similar * Experience with Microsoft 365 is essential * Experience within … a technical/engineering environment preferred * Live commutable to Clevedon If interested, please contact apply or call Georgia on 07458163040. Keywords: service administrator, administrator, admin, clevedon, bristol, bath, weston-super-mare This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are more »

Service Desk Engineer - Yeovil (Hybrid) - £27k-£30k I am seeking a Service Desk Engineer to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful Service Desk Engineer will provide Technical Support through email, ticketing system, or phone … a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements. Benefits: 23 days holiday + bank holiday Medical Cash plan Quarterly wellbeing time Enhanced maternity and paternity leave Excellent training + paid … certifications Company activity days As the successful Service Desk Engineer, you will have experience in some of the following: Experience working as a IT Engineer Have a relevant qualification in IT Experience in supporting IT, Wi-Fi and Networking technologies Excellent customer service skills Excellent communication skills more »

do not apply if you are unable to make the commute on a daily basis) Main Duties Manage KPIs on an ongoing basis - covering service, production, and other operational metrics; Proactively engage with different areas of the business to sponsor change and growth in line with company objectives; Perform … maintaining deadlines; Work with finance team to ensure data sources and metrics used for reporting are consistent & robust; Monitoring of complaints and feedback to customer services manager Competencies Experience with SQL Excellent knowledge of reporting and visualization tools MS Excel, Pivot Tables, V- Look up, MS Power BI, PowerPoint more »

our cruise line partners and brand partners to ‘make every cruise better'. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023. Harding+ is an equal opportunities employer. We believe more »

/Sales Executive/Technical Sales Advisor shall be responsible for technical advice, generating quotations, order processing, expediting, documentation, proposals and other aspects of customer service within the fluid power sector such as valves, compressors, vacuum systems, Pumps, power tools, motors, MRO, automation, robotics, pneumatics, hydraulics or similar … mechanical engineering products. The Sales Advisor/Sales Executive/Technical Sales Advisor will ideally have a technical aptitude and/or customer service/sales background, determination, enthusiasm, and motivation to succeed with a reputable engineering company. Full product training is provided. Package … motors, MRO, automation, robotics, pneumatics, hydraulics or similar mechanical engineering products. Provide technical support and cover to other Sales Engineers and all aspects of Customer services - e.g. order processing, expediting, documentation etc. Learn all aspects of administration which includes order processing, invoicing, and checking order confirmations for the team. more »

customers, providing help desk support to both direct customers and partners. You will also be involved with delivering our specialist post go-live support service for customers directly after the implementation, involving both on-site and off-site assistance. Additional activities include testing of new releases, updating product documentation … delivering customer webinars, supporting implementation and pre-sales consultants, delivering ad-hoc customer training and supporting account managers with customer reviews. Providing high quality support to customers and partners via our cloud-based support desk Managing the progress of support tickets from inception to resolution, including follow … up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely to customers after they have gone live Testing of new releases Maintaining the more »

Are you a skilled and motivated Field Service Engineer looking for your next career opportunity? We're looking for an engineer to cover a patch between the Severn Bridge, Somerset, Reading and Gloucester. What's in it for you? Lucrative Overtime Opportunities : Maximise your earnings with generous overtime pay … experience. Salary Increases : As you gain experience and competence, you will be eligible for regular salary reviews. What you be doing as the Field Service Engineer Maintaining and repairing plant machinery and equipment at client sites. Conducting regular inspections and preventive maintenance to ensure optimal performance. Troubleshooting and diagnosing … implementing practical solutions. Collaborating with customers to understand their needs and provide technical guidance. Training clients on proper equipment operation and maintenance procedures. Documenting service activities, including repairs, parts used, and time spent on each job. Staying up to date with industry trends and advancements in technology. What you more »

exciting new projects also in the pipeline. Key aspects of working in an agile team at MO: Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation A … the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we more »

restoration, and sanitation and decontamination services. We are a family business and our commitment extends beyond just providing services; we strive to make every customer feel supported, valued, and genuinely cared for. In our team, you will find a warm, inclusive environment where empathy and personal connections are at … the heart of everything we do. If you are passionate about making a difference and dedicated to creating an exceptional customer experience, we invite you to join us and be a part of our family-oriented culture. As a growing start-up, we offer exciting potential for professional growth … and Water Damage Techinicians, you will be responsible for damp and mould surveys and remediation, as well as flood restoration. This role requires excellent customer service skills and the ability to work effectively as part of a team, as well as being on the road working independently. We more »

right time. With outstanding renewal rates, their business is thriving and rapidly expanding. Due to a recent surge in clients, they are strengthening their customer success team and seeking passionate customer success account managers to join them. You will be part of our expanding customer success team … focusing on client support and account management The successful Client Success Manager will report into the Director of Customer Service and will:- Have prior experience in a customer success manager or account management role, ideally within a B2B environment. Have superb attention to detail Have a willingness … account as much as possible and encouraging engagement by providing creative solutions to their issues. This is not a sales role, but is heavily customer service focused. With strong retention rates, they wish to ensure that clients renew each year and are getting the ROI on their investment. more »

Shop (Discount on household consumables). A 24-hour wellbeing helpline. A day in the life of a PAT Tester at phs: Traveling to customer sites to carry out Portable Appliance testing. Completing tests on portable appliances within our customers premises. Complete and produce results daily which meet the … requirements and quality standards of clients and external accrediting bodies. Representing phs Compliance, offering positive customer service and being the face of the company. As a Test Engineer you will be required to ensure that a professional service is delivered in a safe and timely manner on more »

read on to find out more! The Role As Deputy Security Controller, you will provide security advice and support to our client's intelligence service and their projects and programmes. You will act as a focal point for stakeholders, management, and staff to ensure consistent and effective standards of … and that of our client, you will provide security audits via analysis, spot checks, musters, and reports to ensure the integrity of Securitas's service provisions, and the inviolability of our client's operations. Maintaining excellent client relations via your team and your actions, you will effectively manage the … meetings to review progress, relationships, and policies to ensure communication is open and consistent - Regularly review the performance of your and your team's service provision, as well as the personal and individual performance of your team - Investigate incidents where they arise and identify solutions to avoid repeats of more »

hands-on experience, expert mentorship, and a pathway to a successful IT career. Roles and Responsibilities (Will include but not limited to): Work to service level agreements and business deadlines Work towards high quality customer service skills Ability to work as part of a team and unsupervised … Answer telephone calls/emails professionally and promptly Full training to be provided by Baltic Apprenticeships and ITPS. Desired qualities, skills and knowledge: Excellent Customer Service Skills Interest in and some knowledge/exposure to IT such as building/owning PC or assisting family members or friends more »

and commitment. As part of our team, you would be eligible for: Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility … criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description Job Title: Administrator Job Type: Permanent Hours: 37.5 hours per week Job Location: Shepton Mallet Main Purpose of Role To operate and maintain the administration and customer service … the certification process offered by SGS. To organise and administer certification services to a high level maintaining accuracy to an excellent standard. To manage customer applications for certificate requests and act as one of the primary contacts to coordinate any issues and/or information requests. To work effectively more »

you will be expected to attend the Trust HQ in Exeter. What you'll need to succeed Previous strong administrator experience Driving licence Good customer service experience Good IT Skills Experience of using Apple products What you'll get in return 4 months of work Pension contribution Holiday more »