build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence. As an ITSM Manager, you will play a pivotal role in driving ITservice excellence and process improvement initiatives for our clients. Reporting to the Head of Technical … Knowledge, Skills and Experience (Essential) Bachelor’s degree in computer science, Information Technology, or a related field; Master's degree preferred. Certification in ITservicemanagement frameworks such as ITIL Foundation, ITIL Practitioner, or ITIL Expert. Proven experience (10 + years) working as an ITSM consultant or in a similar … role, with a track record of successful ITSM process design and implementation. In-depth knowledge of ITservicemanagement principles, methodologies, and best practices. Strong analytical skills with the ability to assess complex ITSM challenges, identify root causes, and develop effective solutions. Excellent communication and interpersonal skills, with the ability more »
tasks in high-pressure environments. Excellent time-management and organisational skills. Ability to challenge and improve existing processes constructively. Desired Skills: Familiar with ITServiceManagement toolsets (e.g., Cherwell, Remedy, ServiceNow). Experience with centralised monitoring tools (e.g., SolarWinds, Nagios, Icinga). Proficiency with Windows 10 and Windows Server more »
meetings to communicate about new problems, key problem status and closure of problems. PROFILE Technical skills : At least 3 years of experience in ITservicemanagement or an IT support role. Being able to get a quick insight in IT infrastructure, network and application dependencies using several technologies. Hands-on more »
/2019/2022) Active Directory tools (ADUC, Group Policy, AD Object Management) 2. Enterprise technology knowledge or understanding of one of the following: ITSM Tool exposure/usage for Incident Management and change management Intune and other MS365 platforms Patch management - MCM/SCCM, PatchMyPC preferred Anti-virus - Defender more »
architect and design functions to support the continued growth of our secure managed services and cloud and security business. Manage the design of ITServiceManagement services, management framework including processes, service level agreements and service operations. Previous experience to produce a strategy creation and project plans. Proficiency in Information more »
critical multi-year programme of work. Focusing on the following areas: ServiceManagement Practices Data Governance/Management Common Service Data model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and more »
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Peaple Talent
implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of ITservicemanagement principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base more »
SN3, Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Artis Recruitment
Work as part of a team as a single point of contact for all support requests (incident and service request) via telephone, emails and ITSM system. Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Service Desk are escalated accordingly. more »
Employment Type: Permanent
Salary: £25000 - £28000/annum + Remote Working & Excellent Bens
Corsham, England, United Kingdom Hybrid / WFH Options
Fortice
such as Nessus. Additionally, it would desirable to have experience with: Aria Automation (formally VRA), Grafana & Prometheus. Foundation level knowledge or awareness of ITServiceManagement (ITIL Best Practice) Experience and knowledge of VMWare and COTS hardware/software including MS Server and Linux operating systems. Cyber security within ITmore »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
to coach and mentor junior colleagues, to facilitate knowledge sharing and improve wider team capability. Awareness of ITIL best practice and use of ITserviceManagement tools such as JIRA/ServiceNow to help manage the team's workload. Experience of development and delivery using Agile principles. How to apply more »
skills and progress your career at Aviva. Skills and experience we’re looking for: Good stakeholder and relationship management skills. An understanding of ITservicemanagement practices or experience in service performance management. Someone who is organised and able to effectively prioritise with a growth mindset looking to improve. Experience more »
need of support due to an IT fault, or they may need to request a service from Digital Services. You will use an ITServiceManagement Tool to log the issues and requests that you receive and escalate them to a 2nd line support team if needed. You will also more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of more »
Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL ITServiceManagement Framework Experience in the management and configuration of ServiceManagement Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »
and provide regular updates to senior management. Service Delivery: Ensure a high level of ITservice delivery and customer satisfaction. Develop and implement ITservicemanagement best practices, policies, and procedures. Monitor and analyse service performance metrics and take corrective actions as necessary. Team Management: Lead and mentor a small more »
for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in ITServiceManagement principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and exceeding) Service Level Agreements. Should have more »
as: o Enterprise Resource Planning (ERP) eg Oracle Fusion/SAP/SAGE o Customer Relationship Management (CRM) eg Salesforce o ITServiceManagement (ITSM) eg ServiceNow o Warehouse Management System (WMS) Manhattan Associates o Security Information and Event Management (SIEM) eg Splunk/LogRhythm o Project Management tooling eg more »
existing employees. Focus on enhancing ServiceManagement Practices (ITIL V4/IT4IT), Data Governance/Management, CSDM (Common Service Data Model), and more. Adapt ITSM best practices to solve current business problems and drive value. Improve processes across the Critical Service value chain. Implement a ServiceManagement Office. Collaborate closely … V4/IT4IT). Familiarity with Data Governance/Management principles. Experience with CSDM (Common Service Data Model), particularly within ServiceNow. Ability to adapt ITSM best practices to drive value and solve business problems. Strong negotiation skills with the ability to get good value out of contracts and suppliers. Exceptional more »
Swindon, England, United Kingdom Hybrid / WFH Options
GRIDSERVE
Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line IT support for all GRIDSERVE users. MAIN RESPONSIBILITIES support tickets in the ITSM tool and assigning them to either yourself or other members of the team as appropriate and 2nd line support for all GRIDSERVE users on Mac … service delivery role supporting a Microsoft cloud environment knowledge of Microsoft’s Office suite, including Teams, SharePoint, OneDrive and Outlook Experience working in an ITSM ticketing system working with third party vendors, desirable of Intune or Kandji administration, desirable troubleshooting experience, desirable and experience of supporting Apple and Android phones more »
process to promote fixes and changes in line with business priorities and team workload. Ensure all support calls and communications are logged within our ITSM tool, respond to support calls within agreed SLA targets professionally and courteously, and escalate calls internally or externally as necessary. Create and maintain system documentation … Ability to work both in a team and independently, while prioritising and owning work assigned to you. Experience using IT support tools (Project Management, ITSM, Development, and Deployment). What You’ll Get in Return: An annual bonus to share in the company’s success. 25 days’ paid holiday. Pension more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
We're looking for an exceptional Service Delivery Manager to help us make a difference to our planet. As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the more »
Own and improve the change process for system fixes and changes, maintaining alignment with business priorities. Log all support calls and communications within our ITSM tool, responding within agreed SLA targets, and escalate calls as necessary. Create and maintain system documentation to support IT and business requirements. Engage with business … Oracle, Azure). Self-motivated with the ability to work independently and as part of a team. Proficiency in IT support tools (Project Management, ITSM, Development, and Deployment). Benefits: Annual bonus reflecting company success. 25 days paid holiday. Enhanced pension contributions. Flexible working opportunities. Shared Parental Leave with more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Cognizant
to join our multinational corporation with a focus on excellence in delivery management. The ideal candidate will bring a wealth of experience in ITservicemanagement, project stakeholder management, planning and delivery. This role is pivotal in ensuring the successful execution of projects, enhancing customer satisfaction, and driving continuous improvement … in our delivery processes. Essential Skills: Experience: Senior Experience required Required Skills: ITServiceManagement, Delivery Management and Project Stakeholder experience required Management Domain Skills: Planning and Delivery The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and more »
Remote, Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
of Manage and Automate. Essential Skills and Experience: - Demonstrable experience with ConnectWise Manage and ConnectWise Automate. - Proven track record in technical consultancy within ITservicemanagement environments. - Strong analytical and problem-solving abilities, with a flair for identifying and implementing process improvements. - Excellent communication skills, capable of articulating technical concepts … work independently and collaboratively within a remote setting. Responsibilities: - Deliver expert consultancy on ConnectWise platforms, ensuring optimal configuration and usage. - Analyse and refine ITservicemanagement processes for enhanced efficiency. - Provide strategic recommendations and solutions to meet client-specific needs. - Facilitate knowledge transfer and best practices to support client teams. more »