26 to 42 of 42 SLA Jobs in the South West

IT service. This will involve ensuring that all logged calls, service requests, change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with more »

process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer support Be responsible for achieving agreed SLA/OLA/KPI targets To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include: Managing/Operating/ more »

1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per more »

to mitigate. MEASURES Technical rollout timescales are devised and delivered OTOBOS Client project delivery is completed within project timelines Third line support provided to SLA and with appropriate knowledge sharing Cost reduction targets are identified and met within specified timescales Reporting is timely and accurate, and where possible automated Evidence more »

networking architectures from scratch. Skilled in managing and optimising databases at scale. (MongoDB) Build robust observability platforms, mitigates alert fatigue, and understands SLO/SLA concepts. Proficient with Terraform with ability to Automate infrastructure provisioning and deployment processes. Proven experience responding to and resolving incidents, focusing on prevention. Experienced with more »

appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Apply a wide more »

the job Key Tasks include: Dealing with system enquiries/problems/requests and faults received via the Service Desk in accordance with the SLA Agreements. Administrating the systems to ensure users are able to carry out their duties. Actively contribute to ensuring quality of data within systems. If you more »

end users. Responsible for dealing with development, system integration and interface enquiries, problems and requests received via the Service Desk in accordance with the SLA and for liaising with third parties as required. Act as an escalation point within the Solution Development Team for development, system integration and interface enquiries more »

JOB TITLE: 2nd Line Support Engineer SALARY: £26,000 - £32,400 BENEFITS: 32 days holiday (including bank holidays), Private medical Insurance, Pension Scheme + More LOCATION: Exeter/Hybrid (3 days in 2 days at home) Our client is looking more »

model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and supplier alignment). Implement a Service Management Office. Work alongside and support the development of the authorities Change Management capability. Write more »

via the Building Management System and ensure critical alarms are passed to the relevant crew member/contractor and are attended within the Service Level Agreement Work flexibly as required to ensure that the overall team responds to, and pre-empts, changing demands and priorities, providing assistance, support, advice and more »

Who we Are Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco more »

with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »

minimising impacts to citizens and stakeholders. Taking a lead role in their identified area to maintaining excellent stakeholder andsupplier relationships, alongside effective performance to SLA Provide leadership, direction, management, and development to the team. To provide expert advice and act as identified area lead to deliver effective business systems to more »

1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per more »

support their exciting journey where you will be recgonised for your people management expertise. The Role: *Overseeing a team of 30 employees to ensure SLA and KPIs are delivered *Overseeing full P&L of your teams functions to drive future growth *Industry training alongside the scope of career Progression The more »

succeed: End-to-end commercial procurement experience within a Defence or Public Sector environment Knowledge of Governance and Risk Processes Contract Negotiation and Service-Level Agreement Management Commercial management Stakeholder engagement Our Commercial Consultants will be required to hold minimum of DV Security Clearance due to the sensitive nature of more »