Project Manager L1
Sheffield, England, United Kingdom
Auxilion
Objectives of the role: To achieve a smooth transition from sales to delivery using known and effective methodologies eg Global Method and IT Service Management To manage, coordinate and deliver a new or enhanced MPS solution to the customer Act upon and resolve issues quickly and effectively with internal … enable effective communication links between the customer and the MPS deployment parties to facilitate successful deployment of MPS What will you be doing: Escalation Management and handling Managing escalations, ensuring that they are logged, progressed, updated, authorised, expedited, and resolved within the agreed timeframes Own and issue all communications … during an escalation, both internally to HP management and to the customer Chairing conference calls with relevant participants including senior management, driving investigation and recovery activity via action plans Ensuring that appropriate internal and vendor/supplier escalation occurs Identifying appropriate timelines and targets for recovery actions, feedback more »
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