1 to 1 of 1 B2B Jobs in Southampton with Remote Work Options

best service to its customers. In this role you will be working within a contact center environment responding to all types of B2B customer led correspondence so an ability to converse professionally both via verbal and written means is a must! Duties will include… Taking calls & answering … emails from our Trade, Retail, Contracting and indirect B2B customers in relation to in and out of warranty claims, presale information or any other queries, provide a resolution or escalating to the appropriate team 1st responder for technical queries, via email and telephone calls Resolving any query that … a satisfactory outcome for both the customer and the business balancing customer expectations and commercial impact Build meaningful relationships with our B2B customers so they have a point of contact in the team and continue to promote products & services to increase profit Updating the B2B more »