2 of 2 Performance Metrics Jobs in Staffordshire

leadership and direction to the IT support team, ensuring workloads were prioritised effectively and service levels were consistently met. * Conducted regular 1:1s, performance reviews, and skills assessments to support team development and progression. * Oversaw recruitment, onboarding, and training of new support engineers to maintain a high-performing team. … Ensured adherence to ITIL-based processes, including incident, problem, and change management. * Monitored team performance metrics, ticket queues, and SLA compliance, identifying areas for improvement and implementing corrective actions. * Delivered advanced IT line support across a wide range of client infrastructures, including Microsoft 365, Azure, Windows Server, networking ...

lists based on behaviour, demographics, lifecycle stage, and custom properties to support targeted email campaigns and automations Build dashboards and reports to track key performance metrics Oversee and maintain the HubSpot ⇆ Salesforce integration, including field mapping, data sync integrity, and troubleshooting Maintain data hygiene and property governance through ...