2 of 2 Performance Metrics Jobs in Staffordshire

leadership and direction to the IT support team, ensuring workloads were prioritised effectively and service levels were consistently met.* Conducted regular 1:1s, performance reviews, and skills assessments to support team development and progression.* Oversaw recruitment, onboarding, and training of new support engineers to maintain a high-performing team. … Ensured adherence to ITIL-based processes, including incident, problem, and change management.* Monitored team performance metrics, ticket queues, and SLA compliance, identifying areas for improvement and implementing corrective actions.* Delivered advanced IT line support across a wide range of client infrastructures, including Microsoft 365, Azure, Windows Server, networking ...

organisation are seeking a Director of Payment Solutions. This is a senior leadership role within their Solutions & Implementations function, responsible for driving the strategy, performance, and technical excellence of their global partner ecosystem, including acquirers, banks, alternative payment providers, and local payment services. The ideal candidate combines deep payments … class payment flows and technical product quality. Working closely with Solution Architects, Analysts, Product, Engineering, and senior external partners, this leader will own performance metrics, partner relationships, and the technical roadmap required to optimise and expand global payment capabilities. Key Responsibilities 1. Strategic Leadership & Product Direction Define ...