6 of 6 Performance Metrics Jobs in Staffordshire

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

for critical digital and data projects. Ensuring efficient resource management minimises bottlenecks and ensures high-priority initiatives are adequately supported. Measuring and Communicating Impact Helping to establish KPIs and performance metrics to track how digital and data projects contribute to business objectives. Demonstrating the tangible impact of projects builds confidence in the PMO and reinforces its strategic value. … data, or technology environment in a complex organisation. Strong understanding of portfolio, programme, and project management disciplines, including Agile and traditional methodologies. Proven ability to establish governance frameworks and performance reporting in support of digital transformation initiatives. Excellent communication, influencing, and stakeholder engagement skills - including experience working with senior executives. Strong financial and resource planning acumen, with the ability More ❯

a SaaS/Financial Services background. As a senior leader within the Delivery function, the Head of Projects will work closely with the board to define, implement, and monitor performance metrics, drive continuous improvement, and ensure delivery excellence. They will lead a team of Project Managers, Implementation Managers, and Technical Consultants, ensuring all projects are delivered to a … Take ownership and maintain overall accountability for all project deliveries across the organisation (IT and Client). - Lead and develop the project delivery team, ensuring clear responsibilities, alignment, and performance against strategic objectives. - Partner with the Chief Delivery Officer and Implementation Manager to define and implement departmental and project KPIs, reporting frameworks, and delivery success metrics aligned to … and cross-functional alignment across Product, Sales, Customer Success, and Engineering. - Lead delivery planning for complex client engagements, including multi-phase rollouts and technical onboarding. - Continuously assess delivery team performance and make organisational improvements to support rapid scale. - Proactively manage risk, scope, and change across a portfolio of client projects. - Provide mentorship, coaching, and development opportunities to build a More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

management Platform Engineering Build scalable AI platforms that interface with our music management systems Develop APIs and edge AI capabilities for real-time audio delivery in retail environments Establish performance metrics to evaluate AI agent outcomes and business impact Innovation Leadership Lead generative AI experimentation in music and voice Evaluate emerging AI trends for commercial audio application Mentor More ❯