1 to 1 of 1 Remote Desktop Jobs in Staffordshire with Remote Work Options

and customer support. Daily Responsibilities: * Serve as the initial point of contact for all incoming tickets, including incidents and requests. * Provide support via telephone, remote assistance, and on-site visits. * Create, manage, and resolve tickets, maintaining detailed documentation of progress and resolutions. * Communicate effectively with customers and maintain excellent … Strong strategic and resource planning abilities, with foresight and planning skills. * Excellent task prioritisation skills and adaptability to changing circumstances. * Familiarity with ticketing systems, Remote Monitoring and Management (RMM) tools, and Professional Services Automation (PSA) software. * Self-motivation and the ability to work independently. * Full UK driving license and … Office 365. * Proficiency with Windows Server (2012-2022, including Hyper-V). * Strong knowledge of Active Directory, DNS, DHCP, Group Policy Objects (GPO), and Remote Desktop Services (RDS), including Azure AD. * Networking skills, including DNS/DHCP/TCP/IP/VLAN, wireless technologies, Ubiquiti UniFi, and more »