2 of 2 Jobs in Stockport

problem-solving abilities, with a knack for structuring ambiguous problems and making evidence-based recommendations. Proficiency in manipulating and analysing complex datasets using Excel and other analytical tools; familiarity with Power BI and SQL is a plus. Experience in creating clear business cases and the ability to ratify … benefits post-delivery while explaining performance variances in a commercially credible manner. Excellent Microsoft Office skills, particularly in Excel and PowerPoint, to create senior management-ready analysis and recommendations. A proactive approach to managing multiple priorities while maintaining accuracy and control under pressure. Exceptional verbal and written communication ...

structures within the conversation intelligence platform to measure agent behaviours, customer experience and compliance Extract, transform and analyse conversational data using Power BI, Excel and SQL, ensuring insight is accurate, accessible and structured for wider business use Develop and maintain dashboards that provide stakeholders across Quality Assurance, Operations … support transparency, troubleshooting and continuous improvement What do you need to thrive? Advanced Power BI skills, with experience building and maintaining dashboards Advanced Excel skills, including data transformation, lookup functions and pivot tables Working knowledge of SQL for data extraction and analysis Confidence using or learning APIs ...