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such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or attained certifications like CCNA, Microsoft Teams Administrator Associate, Azure Administrator Associate, VMWare). Exceptional customer service and communication skills. Decent level of expertise in computer hardware assembly and repair. Intermediate proficiency in installing operating systems, managing general … software, addressing virus-infected machines, and implementing malware protection software. Knowledge of virtualization technologies (VMWare, HyperV). Familiarity with terminal server environments, preferably RDS. Understanding of Microsoft Exchange. Capability to investigate issue and seek resolutions utilising online resources. 2 years’ experience or more is desirable in 2nd line helpdesk support more »