email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible, and escalate when needed Keep abreast of issues for customers and update them accordingly What the role offers : Working for a more »
candidate be the first point of contact for the customer and you will need to listen to the issue, log the details onto the CRM systems, Troubleshoot and resolve those tickets. Due to the nature of the role, you will need to provide outstanding customer service and be able to … Triage, Troubleshoot and Resolve inbound tickets, or inbound calls relating to issues with the applications. Log all tickets and communication onto the company's CRM system, keeping up-to-date records of all interactions. Provide first-line support or escalate to the relevant team members. Required Skills: Customer service experience more »
Persuade clients that our product best fits their needs Write technical reports and prepare quotes Record and maintain customer information and data in the CRM system Negotiate price, delivery, and terms Provide after-sales support Research new industries for potential clients Prepare quarterly sales reports and sales action plans Ensure more »
come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their more »
Employment Type: Permanent
Salary: £38000 - £48000/annum Excellent Benefits and Progression
with your most up-to-date CV! Keywords: Service Desk, Team lead, IT Manager, SCCM, SLAs, Helpdesk manager, Service Desk Manager, IT Lead, Leadership, CRM, Applications Support, Team Management, Customer Service, People management BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy. more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Be Technology
with your most up-to-date CV! Keywords: Service Desk, Team lead, IT Manager, SCCM, SLAs, Helpdesk manager, Service Desk Manager, IT Lead, Leadership, CRM, Applications Support, Team Management, Customer Service, People management BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy. more »
come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their more »
Employment Type: Permanent
Salary: £38000 - £48000/annum Excellent Benefits and Progression
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
In Technology Group Limited
come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their more »
Unit 45, Claydon Business Park, Great Blakenham, Ipswich, England
TSR IPSWICH LTD
maintain company standards in recruitment activities as directed by managers To be proactive in the recruitment search Recruitment mapping and marketing - using LinkedIn and CRM to produce shortlists Social media - expanding the business presence across LinkedIn in a professional manner Training Level 3 Recruitment Consultant Apprenticeship Standard End Point Assessment more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Be Technology
to-date order book forecasts. Support in breaking down line items on Sales orders. Follow up on Project handover forms and installation forms. Maintain CRM by updating customer contact details. Proactively reach out to customers before their appointments. Assist in maximising the utilisation of consultant diaries. Pre-review diary appointments more »
