1 to 25 of 68 Customer Service Jobs in Surrey

and make scheduled call backs to customers to recordfeedback and ensure compliance to contract SLA’sBuild people capability to ensure operational excellence andmaintain superior customer service levels of the existing account/clientMentor and guide Production Specialists on improving technicalknowledgeCollate trainings to be conducted as triage to bridge … to DetailExecution ExcellenceStakeholder ManagementClient (Internal) CentricityEffective CommunicationDeliverNo.Performance ParameterMeasure1.ProcessNo. of cases resolved per day, compliance to process and qualitystandards, meeting process level SLAs, Pulse score, Customer feedback,NSAT/ESAT2.Team ManagementProductivity, efficiency, absenteeism3.Capability developmentTriages completed, Technical Test performance Oracle more »

line technical support to our customers (major water utilities) using our leading-edge Remote Telemetry Devices (RTU's) and you will be joining the customer technical support team. These include battery and DC powered devices and can be across a wide range of applications and geographical regions. A customer … and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers. Principal Accountabilities: • Technical customer support • Lead customer service for this solution to customers, driving customer satisfaction and delivering to SLAs • Develop and maintain clear communication … to customers and internal departments. • Provide clear easy to follow user documentation/instructions to customers Education/Experience: • Degree in Engineering or equivalent • Customer-facing skillset managing internal & external stakeholders • Experience of working with industrial embedded devices • Electronics hardware knowledge is essential • Experience of industrial protocols e.g. DNP3 more »

Role: Returns and customer support Technician Location: Tadworth, Surrey - fully onsite role Salary: £27,000 - £33,000 ** This role is exclusive to PeopleSource so you MUST apply for this role via this advert** This is an exciting opportunity within our customer technical support team to join our journey … ancillary parts. These include battery and DC powered devices that are used across a wide range of applications and geographical regions. This is a customer focused role requiring good organisation, analytical and communication skills to provide feedback to customers and reporting KPI’s to the business. The role will … technical qualification in an engineering discipline, (preferably electronic engineering or computer science). Ability to interpret engineering documents, including drawings, bills of materials etc. Customer-facing skillset managing internal & external stakeholders MUST have a technical awareness and organisation skills Goods in and Goods out experience is desired Personal Qualities more »

Manager/Team Leader, your primary responsibility is to manage and coordinate the NOC team’s activities, ensuring timely resolution of network incidents and customer projects, while driving continuous improvement initiatives to enhance operational efficiency and reliability. You will also play a crucial role in strategic planning, resource allocation … and stakeholder communication to ensure that network operations align with the company’s business objectives. Core Responsibilities High Customer Service Standards: Uphold exceptional customer service and business integrity. Conduct: Always be presentable in appearance and manner. Ambassador: Represent the company positively at all times. to Security … Responsibilities Leadership: Lead and manage the NOC team, providing guidance, direction, and mentorship to ensure success in meeting operational objectives and delivering high-quality service to customers. Monitoring: Oversee the monitoring and management of customer network infrastructure, ensuring optimal performance and reliability. Escalation: Act as a point of more »

unexpected behaviours and answers questions about the Zest application and platform. Key responsibilities Coordinate and administer queries in the Zest helpdesk system Respond to customer enquiries within Service Level Agreements, communicating work estimates and any associated costs Provide proactive and timely updates and effectively managing and progressing allocated … data protection Responsibly handle, classify and manage all information, whether internal or received from external parties. Ideally you'll possess the following qualifications Proven customer service experience A self-starter, with an aptitude for learning and a keenness to progress Excellent time management skills and an ability to more »

Team Leader, you will be responsible for managing and coordinating the activities of the NOC team, ensuring the timely resolution of network incidents, handling customer projects, and driving continuous improvement initiatives to enhance operational efficiency and reliability. Position near Guildford : 2 days a week in the office Core Responsibilities … Maintain a high level of customer service and business integrity. Be presentable in both appearance and manner. Act as an ambassador for the company at all times. Observe and abide by Information Security Policies. Promote the business and identify additional sales opportunities. Provide inter-departmental assistance, remembering that … and manage the NOC team, providing guidance, direction, and mentorship to ensure the team's success in meeting operational objectives and delivering high-quality service to customers. Oversee the monitoring and management of customer network infrastructure, including routers, switches, firewalls, servers, and other network devices, to ensure optimal more »

managing and maintaining core business applications within PFEW. The current setup of PFEW includes a range of Dynamics 365 modules including: Dynamics 365 Sales, Customer Service, Marketing, Navision, Finance and Operations. Additionally, there are bespoke applications within these modules that integrate with Power Platform components such as: Canvas … will also be responsible for admins of other applications, utilised within the organization. The Lead Dynamics Administrator will provide subject matter expertise when diagnosing service desk incidents and finding solutions for their successful resolution. Close collaboration with PFEW project teams is also expected to ensure the successful delivery of … contribution, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more…. more »

and loggers. These include battery and DC powered devices that are used across a wide range of applications and geographical regions. This is a customer focused role requiring a strong technical background, to provide front line support to assist with resolving technical queries and issues they experience with our … and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers. Principal Accountabilities Technical customer support products Deliver customer service for this solution to customers, driving customer satisfaction and delivering to SLAs (include the full definition … to customers and internal departments Provide clear, easy-to-follow user documentation/instructions to customers Education/Experience : Degree in Engineering or equivalent Customer-facing skillset managing internal & external stakeholders Experience of working with industrial embedded devices and sensors Electronics hardware knowledge is essential Help desk ticketing systems more »

Job title: Service Delivery Manager 📌 Location: Egham, Surrey, UK 💰 Salary: £45,000 per annum (DOE) 🕔 Working hours: 35 hours a week, flexible between 8:00am to 6:00pm 🏢 Hybrid Working: A minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing & Service … and problem management goals are achieved. Minimizing the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents. As a Service Delivery Manager you will be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure … Procedures where required with self-initiatives. You will also be responsible to ensure Live issues are followed up and fixed within SLA’s. Preparing service review reports, and working closely with relevant departments and stakeholders to report Issues when required. Key responsibilities include: Work with DevOps enabled cross-functional more »

passionate about taking their insurance career to the next level. By becoming part of our dedicated teams, you will be empowered to provide unparalleled customer service and offer clients optimal insurance solutions. We are currently recruiting Account Handlers and Claims Handlers with Commercial Insurance experience. With opportunities in … Croydon, Dover, Leighton Buzzard, Maidstone , Lakeside, London, and Sevenoaks with hybrid working arrangements to suit your lifestyle. If you're passionate about delivering exceptional service, building robust client relationships, and have a natural curiosity for business dynamics, we invite you to connect with us. Choosing Howden means choosing growth … based working. A collaborative setting led by seasoned insurance leaders. The opportunity to significantly influence client outcomes. Ownership of portfolios, ensuring the utmost in service excellence. Evolving into trusted advisors through continuous learning. Making well-informed decisions and maintaining meticulous records. What You Need: Essential experience in Commercial Insurance. more »

personability of a smaller business. We are a people-first culture. In fact, our customers tell us that we build the best people and customer relationships in the business. With an annual turnover of over c.£600m, c. 4,000 employees and a diverse and inclusive ethos, we are … proud to attract great talent, nurturing and inducting our people who embed the Dalkia DNA and apply an innovative mindset across all customer engagements. With c 80 employees, the Dalkia group centre has HR, Finance, Legal, IT, QSHE and Communications teams supporting our business unit colleagues in these specialisms. … We provide technical expertise, governance, policy, guidance and support to the business units to provide a high-quality service to their own people and their clients. Roles in the centre work closely with Executive team to shape and deliver our strategic goals but also partner with the business functions more »

Customer Service Desk Advisor required for my client based in Camberley. This is an onsite role. Salary approx. £22-25k Are you a proactive problem-solver with a passion for customer service? We're seeking a dedicated Customer Service Desk Advisor to join … a dynamic team in Camberley. As a Customer Service Desk Advisor, you'll play a pivotal role in coordinating the delivery of customer support services within an ITIL framework. Your main focus will be ensuring that service levels are maintained at the highest standard. Key Requirements … Excellent communication skills Ability to work independently and under pressure Strong multitasking and prioritization skills Core Responsibilities: Providing first-level contact and resolutions for customer issues Logging and monitoring support requests Acting as the liaison and primary contact for internal teams Identifying and escalating situations as necessary Meeting KPIs more »

and subject to eligibility criteria) Private medical cover (subject to eligibility criteria) Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility … criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description Are you passionate about delivering exceptional client experiences? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you! As a Client Project … demonstrate attention to detail Ability to work unsupervised using own initiative to meet deadlines and to seek support when appropriate Experience Record of excellent customer service Proven experience of working in an administrative/project coordination environment Experience of using spreadsheets and databases in a working capacity Experience more »

SMART Repair Technician at Inchcape UK. As a Smart Repair Technician you will be always thinking of how to achieve the highest standards in customer service, whilst ensuring that safety and quality are top of mind. A Smart Repair Technician has technical knowledge and a professional attitude, they more »

platform to our customers, to enable efficient energy management, analysis & reduction. This is a varied role and you will be selling directly to the customer, working with Metering Companies, analysing data and using that to drive sales, whilst working closely with our installation teams to ensure end-to-end … service for the customer. The job doesnt stop there youll be analysing and using that data from the meters to advise customers on their options for energy reduction, working with our sustainability departments to ensure that we advise and offer our customers the solutions to their energy reduction and … have: The ability to sell ideas, products, and services. Excellent time management skills and the ability to multitask. A strategic and inventive mind. Excellent customer service skills. Cross-functional collaboration. Technical skills to understand and propose products or solutions by focusing on the clients requirements. Solid IT skills more »

such, our panel technicians assume responsibility to provide and share their expertise throughout the site, while identifying opportunities to improve our processes and the service we provide to our customers Qualifications Desirable qualifications and experience: ATA accreditation Very high standard of work Who are Solus and what can they … employees Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields Links with Thatcham to get the best products and training here in the UK We have a more »

We help large corporate businesses, small to medium enterprises and private clients to manage their risk. We believe in providing an unrivalled level of service to all our clients. When you become part of our team, your commitment will be rewarded with a clear career path, a market leading … areas of responsibility include: To retain existing clients through active client management To build clients confidence in SIA through demonstrating knowledge and delivery of service To identify and contact potential clients, converting to new business To communicate the firms proposition to clients effectively To generate referrals and make introductions … use of an insurance IT system, ideally Acturis or OpenGI Strong organisation skills The ability to work to a high level of accuracy Exemplary customer service skills with the ability to build solid relationships with clients and insurers Regulatory and compliance awareness Willingness to work towards Cert CII more »

This Account Manager role is a fantastic opportunity to join a thriving IT Managed Service Provider in Surrey with significant growth plans. We take great pride in supporting our teams continued development - Join us on our exciting journey and thrive alongside a team that shares your ambition and thirst … per year + 12 monthly bonus location: Redhill, Surrey Schedule: Full time (Monday to Friday), Permanent nTrust is a UK-based IT Managed Service Provider with a commitment to becoming the #1 IT MSP for SMEs in the UK, keeping our clients at the forefront of modern technology whilst … delivering exceptional customer service. Our wide selection of services includes IT support, cybersecurity, cloud solutions, and more, all geared towards helping clients achieve their goals and grow their businesses. Our team is at a record high of 17 dedicated and passionate professionals and were not stopping there! You could more »

We help large corporate businesses, small to medium enterprises and private clients to manage their risk. We believe in providing an unrivalled level of service to all our clients. When you become part of our team, your commitment will be rewarded with a clear career path, a market leading … to telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience. Provide a quality service to existing clients, covering all aspects of their insurance arrangements; to advise, review, arrange and secure the appropriate cover at a competitive premium. Be … use of an insurance IT system, ideally Acturis or OpenGI Strong organisation skills The ability to work to a high level of accuracy Exemplary customer service skills with the ability to build solid relationships with clients and insurers Regulatory and compliance awareness Willingness to work towards Cert CII more »

opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on … providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the … and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all more »

Job Title: Service Coordinator Location: Redhill, Surrey Pay Range: £25,000 Contract Type: Permanent Omega Resource is partnered with this industry leading provider of satellite communications, systems integration, engineering & IT solutions, supporting various clients across the Maritime, Defence, and Government sectors. With over 50 years' of experience, and over … solutions across a wide range of products such as IT, Cyber Security, Network Design, Project Management, and managed services. They are looking for a Service Coordinator to help proactively promote services, and control service requests from customers, ensuring they are always providing top customer service and … meet expectations. The Service Coordinator will also provide administrative support to the team. Key Responsibilities – Service Coordinator To liaise with the Service Engineering Director to ensure that all service and sales related follow up is undertaken promptly To administer quotes, service requests, purchase orders, and more »

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Helpdesk Support Engineer Egham/Staines Salary up to £25,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for a Helpdesk Support Engineer to be a key … responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have … excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. Key Responsibilities Providing support for c450 end users, including more »

Job summary We are looking for a person who thrives on providing excellent customer service and patient care to join our friendly, energetic practice. You must have excellent administrative, IT and communication skills and the ability to adapt to different situations as they arise. You will be part … both GPs and patients and to provide all necessary administrative support required by the Practice Prime Objectives To provide an efficient and professional reception service during surgeries and clinics To ensure that all record keeping, both manual and computerised, is accurate and up to date To respect patient confidentiality … both GPs and patients and to provide all necessary administrative support required by the Practice Prime Objectives To provide an efficient and professional reception service during surgeries and clinics To ensure that all record keeping, both manual and computerised, is accurate and up to date To respect patient confidentiality more »

and desire to grow with the business. Critical for success is the ability to oversee the tools, technology, process and people transformation, while keeping customer and user experience at it’s core. Expected qualification and critical experiences – Lead the design of automation model by utilizing end-point tooling data … deployed products under the scope of the team and work closely with Architects and SMEs Mandatory Skills and Certification: Working knowledge and understanding of Service Management tools. Understanding of ITIL framework Extensive Experience of EUC & Service Desk and Onsite manager experience. Strong Leadership, People & Customer relationship skills … development. Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills. Excellent knowledge of product life cycle, tools, processes and operations planning. Excellent customer service capabilities and attitude. Must be able to travel as needed, sometimes as much as 10% Benefits A supportive, diverse and global team more »

ensure that high-quality work is delivered within agreed timelines. The primary focus of this role is to maintain after sales activities and achieve Customer satisfaction. Your Responsibilities: Establish failure finding faults on returned devices. Perform mechanical/electrical repairs. Complete functional testing. Administer paperwork for traceability of the … repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance). Manage reprocessing of our Rental/Loan/Trial fleet of devices. Assist with spare part warehouse inventory and management. Support the warehouse team for end of period. Accompany the field sales team on customer visits on request. Work closely with the customer service teams. Assist in documentation preparation for QA. Support on analysis reports and feedback adequate information. Requirements : Technical education diploma or equivalent. Certificate in electronics/repair program preferred. Ability to troubleshoot, test and repair technical equipment. Ability to more »