1 to 25 of 49 Customer Experience Jobs in the Thames Valley

Customer Experience Insight Manager Salary from £46,327 depending on skills and experience. Benefits: company car + company bonus potential, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more! Closing date: 24th June 2024 About the Role Are you a strategic thinker … with a passion for customer … insights and market research? We want to hear from you! At VWFS digital marketing is evolving, and we are seeking a customer centric CX Insight Manager to join the team. Reporting to the General Manager - Customer Experience, you will lead on data driven insights for all customer more »

in life management of site infrastructure to meet safety, service and deployment requirements and enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting into the MBNL Infrastructure Solutions Team within the IMS Directorate, the Structural Engineer will use their knowledge and more »

Posted: 10 Jun 2024 Role Number: 114438145 Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other. As a Specialist, it starts with you discovering customers’ needs. And with the support of your store … visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. You’ll be provided with training to be successful. Your success is measured by team and individual productivity as well as overall store … requirements. Preferred Qualifications You have agility to learn new products and features with an interest in technology, particularly Apple products. Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction. Strong communication skills that let you converse as freely and comfortably with more »

reach and attract new customers Implement ecommerce activities tailored to the category, including product listings optimization, promotions, and merchandising, to drive sales and enhance customer engagement Own the category strategy, overseeing product assortment, pricing, and promotional campaigns to maximize revenue and profitability Manage the end-to-end ecommerce experience … category performance and inform future strategies The overall objective is to drive commercial success while maintaining the integrity of the brand and delivering exceptional customer experiences. We value candidates with a background in ecommerce and online retail management, preferably within the pet industry. However, we're open to hearing more »

adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … information. Review and request any additional information for clarity as required, escalating any lack of response/missing or unexpected detail as appropriate. Support Customer Reviews ensuring all required documents are obtained from the customer in a timely manner to ensure that reviews take place within the desired … are adhered to. Check all outstanding debt is fully settled prior to the release of any security. Ensure appropriate release of security and robust customer engagement. In cases of partial release ensure approval by underwriting for remaining loan and remaining security. Manage your workload and working day to ensure more »

Manager needs to own the detail of their project, and be prepared to get involved in all related tasks. The ideal candidate will have experience of small/medium engineering businesses, and an understanding of automotive projects. The day-to-day responsibilities: · Own whole vehicle projects, making sure that … and will actively try and reduce the amount of administration/paperwork in the business. What you bring to the table: Essential: · Project Management experience · Experience in small/medium businesses · Excellent problem solving and lateral thinking skills · Engineering and technical knowledge · A hands-on approach, if you … detail · Flexibility to re-plan as priorities change. Lateral thinking. · Possess a ‘All hands on deck’ mentality – a passionate team player Nice to have: · Experience in niche, low volume or motorsport vehicle manufacturing environment · Experience of vehicle safety and compliance testing and procedures A little about TLCC and more »

Reading - Couple days on site a week Salary + Car : £70 - 90k Benefits: Bonus, 31 days holiday a year (+ Bank Hols), Health etc... Experience required • Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. • Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. • Will be passionate about the use of data and insight to make informed more »

This role requires candidates to be on site 3 days a week, in Bracknell and the responsibilities of the role are as follows... Develop customer relationships & understand their market, strategy and challenges. Ensure business requirements & expectations are understood by relevant operational and support teams within the company. Act as … an escalation point to ensure customer issues are handled professionally, efficiently and with effective manner. Track and manage customer experiences throughout the lifecycle and in line with agreed timings. Ideally the successful candidate will have: Experience in a similar customer facing role Experience with the … SDLC, cloud platforms and/or been involved with the development of hardware & software. Excellent customer service and communication skills. Bachelors degree Please apply if you would like to hear more about this role! Job Title: Service Manager Location: Bracknell (Hybrid - 3 days on site) Salary: £60k-80k Employment more »

Support and Customer Service Manager – £30,000-£35,000– Fairford Leys, Aylesbury The Role Do you possess a minimum of 3 years' experience in a customer support or service management role? Are you a strong leader with the ability to analyse data and metrics, along with the … an exciting opportunity for you. We are a Sage Software specialist for schools and businesses, looking to appoint an experienced and analytical Support and Customer Service Manager to our growing team. You will oversee our customer support operations, managing a team of support specialists, ensuring customer satisfaction … and improving service processes. This role requires a blend of leadership and exceptional customer service skills. If you're a motivated and experienced customer service professional who thrives in a supportive environment, we encourage you to apply! Key Responsibilities: Lead and manage the customer support team including more »

around 1.2 million customers every year. From arranging the first direct debit to collecting a vehicle at the end of its contract we put customer needs at the heart of everything we do. It's our job to make sure every interaction is simple and as enjoyable as possible … whether you're a customer or retailer. We do this by embracing new technology, providing clear leadership and developing the talented people who work for us. In fact, over the last year over 250 people received extra training or learned new skills. What you'll be working on: This … continuing to evolve their scope meaning this role will be ideal for a self-motivated individual that proactively uses initiative and is passionate about customer . Responsibilities: Lead and maximise performance of a team within a fast paced environment through proactively managing underperformance as well as driving high performance more »

Kelvin). This is an amazing opportunity to join us and make the role your own! You will welcome everyone to the Centre. The Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us … tasks Help us with your ideas on how we can keep improving our services What are you like? Pro-active Great IT skill with experience of using a range of technology Conscientious and efficient with an eye for detail and pride in their work Great as part of a … would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities more »

operations team to customise and configure VoCoVo systems tailored to our clients' unique needs. Ensure accurate and efficient order dispatching, contributing to a seamless customer experience. This role requires onsite working Monday - Friday at our office and warehousein Shipton-Under-Wychwood OX7 6XU. Requirements for Technical Operative Strong knowledge … organisational skills. Proven ability to plan and set priorities effectively. Keen attention to detail. Strong decision-making abilities. Commitment to safety protocols and practices. Customer-focused mindset. Tech-savvy with a quick learning curve for new systems and technologies. Self-motivated with a proactive approach to tasks. Collaborative team … Collaboration of all for VoCoVos happiness and success INNOVATION Our products are constantly evolving to tackle the pain points of retailers across the globe CUSTOMER FOCUSED Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations EMPOWERED Our people more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

supply of dynamic digital display solutions incorporating fully graphic electronic shelf labels (ESLs). We help retailers optimise revenues and margins by improving the customer experience at the shelf-edge, where most purchasing decisions are made. Displaydatas ESLs enable retailers to control and drive in-store pricing and … Displaydata portfolio to ensure it meets the needs of our key customers. We are looking for someone with a real passion for end user experience, who is technology savvy and utilizes data. In this rapidly developing market, you need to be eager to take the initiative; be a problem … clearly and archived. Performing and maintaining competitive analysis and standing. Identifying product gaps and clearly capturing product advantages. Acting as an information conduit between customer/sales and product developers. Clearly communicating the product roadmap and new product features definitions. Maintaining and enhancing ROI, TCO and other sales tools. more »

portfolio. The position has direct ownership of the definition of the services provided; including service design, systems, tools and portals to define the client experience of consuming these services. The role will be focused on setting and reviewing the product strategy for this portfolio, working alongside the broader product … to the business. Socalise plans and updates with stakeholder teams, and deliver updates appropriate for executive audiences at a regular cadence" Design highly differentiated customer value propositions based on customer needs, research and feedback. Deliver and maintain product requirement definitions with prioritised features and corresponding justification. Development of … pricing strategies and business cases for new product developments. Provide detailed product descriptions for the development of sales, customer experience, website and training information. Have the required experience and knowledge to train and support the sales teams in selling the products. Skills/experience required: Experience more »

Customer Experience Insight Manager Salary from £46,327 depending on skills and experience. Benefits: company car + company bonus potential, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more! Closing date: 24th June 2024 About the Role Are you a strategic thinker … with a passion for customer … insights and market research? We want to hear from you! At VWFS digital marketing is evolving, and we are seeking a customer centric CX Insight Manager to join the team. Reporting to the General Manager - Customer Experience, you will lead on data driven insights for all customer more »

CRM Manager Salary from £46,327 depending on skills and experience Benefits: company car + company bonus potential, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more! Closing date: 25th June 2024 About the Role: At VWFS UK Ltd, exceptional customer communication … journeys are important and we are seeking a two CRM Manager's to join our Marketing & Customer Experience team. Reporting to the General Manager of Customer Communications , you will be responsible for ensuring that all customer-facing communications conform to regulatory requirements, enhance customer engagement … and ultimately drive customer loyalty. Who We're Looking For: You will have proven experience of creating engaging and effective customer communications and be passionate about delivering an excellent customer experience. This isn't just a job; it is a chance to add value, develop your more »

and collaboration are key? We want to hear from you! At VWFS digital marketing is evolving, and we are seeking a customer centric CX Product Manager to join the team. Reporting to the General Manager - Customer Experience, you'll support the identification, development and delivery of new … Customer Experience (CX) initiatives, digital journeys, and enhancements to meet customer needs and business requirements. Who We're Looking For: You will have proven experience of defining the 'what' during the product and proposition process and enjoy working collaboratively across multiple teams sharing your expert knowledge … job; it is a chance to make an impact, develop your skills and enjoy being part of a fast-paced team. Your Impactful Contributions: CX Roadmap Ownership: Drive the CX roadmap from inception to completion on smaller scale CX topics, ensuring smooth delivery on time and within budget. Innovation and more »

appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in driving and implementing change and supporting … to appropriate functions for resolution, monitoring resolution activity and keeping customers appraised of progress to ensure that expectations are managed while delivering an exceptional customer experience. Track actions through to formal completion and reports on progress as required. Skills and experience Knowledge and proven experience of User … Access Management. Detailed knowledge and experience of working in a user management role within an IT Services organisation. ITIL V3 Service Management qualified, or prepared to achieve qualification. Strong customer service and time management skills. Good analytical skills and the ability to demonstrate systematic thought processes. A strong more »

in life management of site infrastructure to meet safety, service and deployment requirements and enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting into the MBNL Infrastructure Solutions Team within the IMS Directorate, the Structural Engineer will use their knowledge and … in Structural Engineering is essential. Chartered Engineer status or working towards Computer literate for MS Word, MS Excel, Emails, MS PowerPoint, AutoCAD Demonstrable design experience working with design consultant and/or construction contractors. Ability to interpret and author documentation to a good standard. Excellent communication and interpersonal skills. more »

Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do. Context: The People team are accountable for the management, welfare and wellbeing of all employees … working within MBNL, that enable Three and BT-EE to deliver best customer experiences. The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites … with external bodies with responsibility for management system certification. What we are looking for: Extensive knowledge of quality, health, safety, and environmental management systems Experience of developing and implementing quality, health, safety, and environmental systems. Extensive knowledge of ISO 9001, 45001, 14001 and 19011. Trained and experienced Lead Auditor. more »

to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of … the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer satisfaction is enhanced through … aware of quality requirements Train Quality key professionals in best practices Work in close alignment with other Quality Leaders to ensure end-to-end customer experience improvement Provide operational leadership to the service organization Continuouslysearch for ways to improve the way we do business, deploy new initiatives, and more »

will be responsible for the day-to-day service delivery to customers. This includes supporting the activation of new services and ensuring an excellent customer experience. You will also work closely with customers to help identify improvement areas and implement new processes according to their operational needs. The Role … end-to-end monthly data and compensation management process; to include collecting, processing, and distributing data and payroll instructions. * Conduct first level review of customer deliverables, e.g., customer reporting, data management. * Prepare and deliver management information reporting e.g., cost reporting, accrual management. * Ability to liaise with customers and … provide them status updates and ensure reporting is understood and can be processed, where required. * Handle customer queries and report to management level, where required. * Identify areas of risk or scope opportunity and report to management level, where required. * Support with implementing new systems and processes during activation. * Liaising more »

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

while upholding strict code quality criteria. Requirements: An appetite for continuous technology innovation, identifying and evaluating new opportunities to enhance the business proposition and customer experience Prior experience of working in FinTech or comparable dynamic, technology driven organisation. Experience of providing technical expertise on complex integration … be advantageous: Microsoft Azure cloud Technologies Windows and Linux operating system administration Salesforce development and management Azure certifications in the specialized area preferably Prior experience of working in Life and Pensions Experience using IaaS services Experience using PaaS services like database services, Kubernetes, etc. Understand the terminologies more »