26 to 48 of 48 Customer Experience Jobs in the Thames Valley

Service Manager Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The … company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development lifecycle experience Cloud platforms … Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you more »

dynamic and engaged group of people from diverse cultural and professional backgrounds working together towards our goal of Universal Autonomy. They have an obsessive customer focus, deep technical understanding of data, and how the cloud can achieve greater insights. Solutions/services must be designed to be scalable, secure … manage deliverables, evangelise our product/tool/services across the company to drive uptake, and gather feedback to continuously measure and improve the customer experience of our offerings. Your role Working with our customers, internal stakeholders and leaders to develop the vision and strategy, including both a … ideas with a cloud-first, scalable approach Working closely with engineers, architects and partners to ensure successful delivery of features Determining explicit and implicit customer needs, and translating them into product requirements Driving iterative exploration of value propositions and product ideas, and rapidly testing assumptions using data and customer more »

to Cash function, particularly focusing on the implementation of efficient payments through multiple portals (Ariba, Tungsten, Coupa etc.) with an emphasis on delivering positive customer experience. The role is Hybrid, with regular working days onside on Tuesday, Wednesday and Thursday with scope to work remotely the other days. The … for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Key areas of experience for this position is going to include: Experience in 3rd party portal infrastructure, portal payment systems, Billing, process automation. Responsibilities include: - Manage customer … Desk, GIS and Finance Teams to maintain accurate and timely records for portal customers. - Work with customers to resolve portal related escalations and ensure customer regulations adhere to legal requirements - Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and more »

Reading. Project Manager with Dynatrace -Reporting and Operational Management Duration: 6 months rolling contract Hybrid – 2 days/week onsite in Reading- Mandatory- Wed Experience required: Experience in contract management Experience in Infrastructure management Experience in managing diverse teams Experience in reporting/scripting in … Dynatrace, Visual or Splunk Experience in creating Data Visualization Reports Expereince in Stakeholder management and working across cross functional team “Strong experience in Service performance management, creating scripts/reports skills on Dynatrace The Role Accountable for leading a team of Operations/Analytical professionals who provide Service … reduce support-related costs.. Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience Experience of working with and influencing various levels of management, building relationships and more »

reduce support-related costs.. • Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience • Experience of working with and influencing various levels of management, building relationships and … Can demonstrate flexibility and agility to move between role types within teams. Job Description IT & Infrastructure Operations Performance Manager • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through more »

enabling data driven customer journeys. This role will include the support of these functions, working closely with the Omnichannel, Customer Experience (CX) and wider teams to ensure all requests and requirements from the business are dealt with in an efficient yet impactful manner. This is an opportunity … highly technical candidate used to working both at the front-end/backend of platforms, but also with a good degree of business partnering experience (project management). The position will be interfacing directly with stakeholders through a demand management platform, so any experience of this scenario would more »

adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … necessary documentation. Maintain clear and accurate internal records for MI and monitoring. Assist Operations team and other departments as and when directed. Personal Attributes & Experience A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment. Attention more »

it comes to manufacturing consumer products through new and innovative channels. The have already disrupted the market having manufactured a number of future facing customer products that enable them to stay ahead of their competitors, grow their brand internationally and reach a wider customer base. They are currently … seeking a Head of Engineering/Head of Software Technology who will join them and become responsible for leading the development of new customer products, technology strategy, delivery of products and services across multiple B2B channels. You will collaborate with the wider technology functions (hardware, firmware and software, innovation … hub) to ensure a clear and aligned target architecture for B2B solutions. You will be working on the software behind customer products that are been designed by the innovation and hardware teams. These should be future facing concepts that deliver new products to much a wider customer base more »

would be an advantage.Knowledge of a software development language C++, Java or Python would be an advantage.Good degree in a STEM subject with some experience of software development either as part of post graduate work or industrial experience.Coaching and mentoring of junior staff would be an advantage.Personal AttributesCapable of more »

new job breifs, providing market intel and sourcing top candidates in a niche market. We are looking for a professional Recruitment Consultant ideally with experience in sourcing Engineering candidates, including Maintenance Engineers, Techinicians, Logistics, Software Engineeners etc. There are lots of opportunities to progress your career and develop your … and healthy snacks Free parking and flexible working Games room and incentives At TXM Recruit, our team of specialist consultants deliver a world class customer experience, providing temporary, contract, and permanent recruitment alongside MSP and RPO solutions for over 120 clients within Rail, FMCG, Construction, Facilities Management, Aerospace more »

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

JOB TITLE: Customer Operations Analyst Placement LOCATION: Milton Keynes CLOSING DATE: 2nd June 2024 SALARY: £22,250, 27 days holiday plus Bank Holidays, loan car scheme, pension and a discretionary bonus. CONTRACT: July/August 2024 - July 2025 Are you analytical and looking for placement opportunity that gives you … real experience for the future and the chance to improve our customer experience? Working as part of our Customer Operations team, you'll join a team of enthusiastic specialists that support the delivery of management information, root cause analysis and trend analysis across the business. This … is a key area for us as the work the team does helps drive and develop the delivery of good customer outcomes. We'll support you to get fully involved and you'll learn to provide reporting and analysis that is reliable, easy to interpret and articulates a clear more »

exciting opportunity will suit a talented Junior Product Owner seeking progression or an established mid level Product Owner who is well versed in a customer facing role. The organisation employ over 100 people, turning over north of £25 million. They are a big believer in sharing thoughts and encouraging … The position is hybrid with 2 days in office and 3 days from home, this can be flexible for the right individual. Product Owner Experience * Translating product vision into reality * Analyse customer requirements to execute product roadmaps * User-Centric approach * Understand the end to end customer experience more »

to continue to develop their skills and knowledge, whilst working for a company that will support your personal and professional development. Our client provides customer experience management consulting and turnkey queue flow solutions to companies in over 150 companies. Due to expansion, they are looking for a Digital … growth * Plan and deliver the redevelopment of their corporate websites to generate leads for each of the regional offices The Person: * Strong B2B marketing experience * Confident using Wordpress and HubSpot * A can do attitude with the capability of actioning tasks on your own and in a team Reference Number … for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. more »

to become part of an outgoing team that are integral to the vision of a business that is making a real difference to the customer experience within the rapidly changing energy supply market? This company are a leading power supply business who due to recent investment and financial … will be plenty of opportunities to climb the ladder and take on more responsibility. This is a fantastic opportunity for someone passionate about the customer experience to join a market leading company at a very exciting time in their growth trajectory. The Role: *Hybrid working with offices just … for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. more »

approximately six times hotter than the sun's core (100 million Kelvin). This full-time role is key in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. You will also ensure the reception services are run to the highest quality. Oxford … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of the centre Clearly identifiable management skills in a … customer facing environment Evidence of facilities management or operational management experience Personal Competences: A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Attention to detail/completer finisher Excellent administrative and organisational skills Good communication more »

factory in Slough. The position will involve working closely with all departments and providing valuable technical support between suppliers, customers and internal stakeholders enhancing customer experience by developing a 'right first time/no-fault forwards, prevention-focused culture. You will be responsible for: Development and implementation of … quality planning. The Individual: We are looking for an experienced Quality Engineer with a Data-driven mindset capable of identifying trends and hands-on experience in working with international quality standards, compliances and systems. You will need to have: Education/Experience Engineering or an equivalent level of … qualification in a related field. Proven experience as a Quality Engineer in a manufacturing environment. Strong knowledge of quality management systems, tools and methodologies (e.g., Six Sigma, Lean Manufacturing, Statistical Process Control, and 8D). Excellent problem-solving and analytical skills, with the ability to identify root causes and more »

are constantly working to provide clients across the UK with the best audio-visual solutions. They work with exciting well-known brands to broaden customer experiences with the sole purpose of changing the way people work and communicate. The Role The Service Coordinator plays a vital role in ensuring … seamless technical support services and maintaining strong customer relationships. Our client is responsible for managing service callouts, coordinating technical visits, and overseeing the administrative aspects of service contracts. The role involves close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. Key Responsibilities Service … Coordinate with customers to manage and ensure smooth execution of service visits. Ensure engineers have all necessary resources and support for on-site visits. Customer Engagement: Conduct quality check phone calls with customers post-service visit to ensure satisfaction and address any concerns. Keep the service email inbox updated more »

based in Milton Keynes Immediate starts available! Salary: £26,000 per annum The Role: An exciting opportunity has emerged to join our client's Customer Experience team as an Artworker. You are responsible for helping customers get the most out of their creative products by ensuring they have … a consistently high quality and personalised experience. Key Responsibilities: Adapt existing artwork to alternative layouts and/or formats in line with customer briefs and their brand requirements. Creating and managing our 'Pick your own templates and requests, making changes and uploading to the Online Hub. Carry out proof … to customer. Ensuring high standards of work are kept across the team. Handling New Orders in a timely and efficient manner. In line with customer briefs and their brand requirements whilst ensuring they are delivered within team KPI requirements. Be an expert in our design service, responding to customers more »

Post-Sales Technical Consultant Document Solutions | ECM | SaaS WFH with travel to customer sites throughout the UK & Europe Up to £40,000 + company car scheme + further benefits We are proud to be working with a leading provider of innovative Document Solutions | Enterprise Content Management Solutions | SaaS dedicated … their goals through cutting-edge technology. Their solutions empower organisations to streamline operations, enhance productivity, and maximise efficiency. With a focus on delivering exceptional customer experiences, they are committed to providing unparalleled support and expertise to their clients across the UK & Europe. Post Sales Technical Consultant Position Overview: We … successful implementation and ongoing support of solutions for valued clients. As a Post-Sales Technical Consultant, you will collaborate closely with sales, implementation, and customer success teams to deliver tailored solutions that meet clients' unique needs. Responsibilities of the Post Sales Technical Consultant: Serve as the primary technical point more »

award-winning tech & services company, who provide software, data, and Call Centre services to global companies. This is a fantastic opportunity for an outgoing, customer-focused individual. THE ROLE: As an Account Manager, you will be responsible for providing a fantastic customer experience, providing 1st line support … to new and existing clients. * Setting up new customer accounts, providing support via telephone and email. * First point of contact for clients, providing support on a broad range of queries, including application set up, device configuration. * Managing and developing existing accounts. * Providing 1:1 training to new end users. … Ensuring queries are handled and resolved in a timely and professional manner. YOU: * Educated to a degree level * Previous experience in a business environment. * Fantastic communicator, focusing on providing the highest level of client satisfaction. * Relish the challenge of working with major brands and technology clients. * An outgoing personality more »

award-winning tech & services company, who provide software, data, and Call Centre services to global companies. This is a fantastic opportunity for an outgoing, customer-focused individual. THE ROLE: As an Account Manager, you will be responsible for providing a fantastic customer experience, providing 1st line support … to new and existing clients. * Setting up new customer accounts, providing support via telephone and email. * First point of contact for clients, providing support on a broad range of queries, including application set up, device configuration. * Managing and developing existing accounts. * Providing 1:1 training to new end users. … Ensuring queries are handled and resolved in a timely and professional manner. YOU: * Educated to a degree level * Previous experience in a business environment. * Fantastic communicator, focusing on providing the highest level of client satisfaction. * Relish the challenge of working with major brands and technology clients. * An outgoing personality more »

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »