Hosting Operations Manager
Windsor, Berkshire, United Kingdom
Intersystems
of the hosting and managed services team, including staff responsible for networks, systems, monitoring and tools, and associated service management.Timely completion of projects and / or work-streams owned within the team, provide updates as required, raise or address risks and issues in a pro-active manner.Ensure service components … agreed schedules.Agree and maintain the 24x7 on-call schedule across the team; also, maintain an up to date support matrix for each customer and / or solution.Maintain operational acceptance criteria for solutions to be hosted by the team and work with the appropriate teams e.g. hosting architecture and delivery … hosted services in a commercial context e.g. Software as a Service.Experience of leading staff responsible for 24x7 availability, performance and security of hosted and / or managed services.Excellent vendor management experience, ideally with proven negotiation skills.Budget management experience.Experience in managing complex stakeholder relationships, both customer and internal.Experience of implementing more »
Salary: £ 70 K
Posted: