1 to 25 of 28 SLA Jobs in the Thames Valley

required specification, quality and within agreed SLAs. Extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLA's. Assemble, configure, and install all hardware platforms. Perform builds, installations, configuring and setups to various forms of IT and infrastructure hardware. Perform builds, installations more »

technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. The tasks will include (but not limited to): The primary role is to carry out the troubleshooting of hardware and more »

inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »

and end of job reports are fed back to the client in a timely manner meeting the clients expectations and making sure that any SLA agreements are being met. Working alongside our Field Engineering teams on various installation and maintenance projects, providing them with programs and safe systems of work more »

job reports are fed back to the Project Engineer & the account in a timely manner meeting the customers expectations and making sure that any SLA agreements are being met. Working alongside our Project Engineer or individually onvarious installationprojects. Hi quality physical installations are critical to the sustainability and supportability of more »

implement configuration changes to the network, following the approval and change management process. Update, audit and maintain network diagrams and processes, support contracts, and SLA agreements. Monitor and test network performance and provide performance statistics and reports to ensure availability, scalability, and security. Build and maintain network monitoring systems, threshold more »

required specification, quality and within agreed SLAs. Extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLA's. Assemble, configure, and install all hardware platforms. Perform builds, installations, configuring and setups to various forms of IT and infrastructure hardware. Perform builds, installations more »

that all requested Health Records are located, retrieved and delivered to the requestor (clinic ward or admin area) within the departmental service level agreement (SLA). Please refer to the attached Job Description & Person Specification for further details. Person Specification Qualifications Essential GCSE or equivalent level of experience in a more »

functions, and ensure the stability and availability these provide to the business. Ensure requests are dealt with in a timely manner in accordance with SLA's You will possess good interpersonal skills, with a pragmatic approach to the customer, be flexible, and willing to work outside normal office hours, where more »

this Delivery Manager role? · Over 5 years of experience in managing a team. · Experience developing processes within a quality management system. · Ability to develop SLA KPI and OKR. · A technical understanding at a high level for software and hardware. · Good interpersonal and communication skills. What’s in it for you more »

to negotiate ensuring the very best price is obtained at all times * Regular and effective communication with the rest of the team to ensure SLA, KPI’s and delivery dates are achieved * Produce detailed quotations and reports for new and existing customers * Provide realistic forecasting and closure information * Attend installations more »

function across. You will be responsible for: The day to day management and development of the UK payroll bureau team. Ensuring that all payroll SLA's are adhered to. Owning the over financial responsibility for the payroll service. Improving current payroll processes and procedures seeking to automate where possible. Building more »

freight security, and paperwork. Support ISO procedures and company values. THE IDEAL CANDIDATE… Proven experience in meeting operational targets as well as working to SLA's and KPI's Experience in adhering to budgetary restrictions and controlling expenditure Knowledge of Quality systems Health and Safety trained DG Awareness trained Fork more »

checked by senior staff. Answering the telephone, responding to emails and updating requests Provide first line analysis of all IT issues and ensure that SLA's are met Keep customers informed of the status and progress of tasks and update tickets Complete other service-related tasks as required by your more »

or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks more »

promoting from within Access to continuous mentorship within the business with clear lines of communication with Directors Key Skills and Responsibilities Maintain the Service Level Agreement T&Cs Troubleshoot basic to intermediate AV and Video Conferencing issues Act as the secondary contact point for the clients contacting the helpdesk Balance more »

of €5m Experience in dispute and claims resolution both with the client and supply chain Experience in developing, interpreting and managing complex KPI/SLA models in service contracts Experience in the application of complex payment mechanisms and financial/contract reporting Data centre sector and facilities management experience (highly more »

orders. You will be accountable for administration and logistics activities, repairs and loan processes, resolving issues whilst maintaining a high level of quality control; SLA Delivery, Logistics, Customer Service. Repairs, services and inspects all items of equipment to the manufacturers standard Inspect and perform quality control checks on all items more »

customers informed of status and progress in line with SLAs. · Review ticket queues to ensure Service Desk tickets are updated and resolved within defined SLA, aiming to avoid SLA failures. · Create and maintain knowledge articles and other documentation/procedures. · Coach and mentor other members of the team. · Support Service more »

Providing high level of customer service and building strong relationship Provide a service that ensures all key performance indicators (KPI)/service level agreements (SLA) are met. Provide a multi-skilled maintenance service, which covers electrical, mechanical and building fabric disciplines. Requirements Commercial gas qualifications COCN1 CORT1 CIGA1 TPCP1 &1A more »

ISP issues, troubleshooting Routers, CPEs, NTEs and Switches Liaising with third party contractors and other departments within Gigaclear Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform Interaction via e-mail & telephone with our customers will form a major part of more »

mainly in the education sector. Responsibilities: Provide support to customers (ticketing systems, helpdesk,, email, telephone) Manage independent workload to ensure customers receive timely support & SLA targets are met Contribute to the development of company solutions Maintenance of company documentation Requirements: Active Directory/Group Policy- on prem technologies Microsoft Systems more »

mainly in the education sector. Responsibilities: Provide support to customers (ticketing systems, helpdesk,, email, telephone) Manage independent workload to ensure customers receive timely support & SLA targets are met Contribute to the development of company solutions Maintenance of company documentation Requirements: Active Directory/Group Policy- on prem technologies Microsoft Systems more »

is required along with excellent organisational skills. A strong leader, you will need to be driven to achieve targets in a reactive environment where SLA's need to be met. Working in close conjunction with the General Manager you will play a key role in supporting the daily operational needs more »

day to day role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLA's. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst more »